Trina Bayne
Easley
Summary
Dynamic professional with extensive experience in customer service and operations, notably as a Head Cashier at Lowe's. Proven ability in problem resolution and team collaboration, enhancing workflow efficiency. Skilled in appointment scheduling and Epic proficiency, consistently delivering exceptional service and fostering positive patient experiences. Adaptable and detail-oriented, committed to achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Transit Bus Driver
Greenlink Management Group
Greenville
04.2024 - Current
- Conducted pre-trip inspections of bus and reported mechanical issues to supervisor.
- Ensured adherence to safety regulations, including proper seatbelt usage by passengers.
- Monitored traffic conditions along assigned route to adjust schedules for timely arrivals.
- Provided courteous customer service while addressing passenger inquiries about routes and schedules.
- Checked vehicles for damage at shift's end and completed necessary incident reports.
- Responded effectively to emergencies, including medical situations and passenger disputes.
- Operated two-way radio for communication with dispatch regarding route changes and delays.
- Assisted disabled passengers in safely boarding using lifts or ramps.
Patient Service Representative
Prisma
Greenville
01.2023 - 04.2024
- Established welcoming environment through courteous patient greetings upon arrival.
- Optimized workflow by efficiently managing patient check-in and check-out processes.
- Managed patient data and appointments utilizing Epic system for accuracy.
- Scheduled appointments and conducted reminder calls, enhancing attendance rates.
- Informed patients of delays and waiting times to ensure accurate expectations.
- Processed payments via cash, check, and credit card for medical services rendered.
- Directed inquiries or complaints to appropriate medical staff for timely resolution.
- Maintained clean and organized reception area to enhance patient experience.
Postal Carrier
United States Post Office
Amityville
11.2017 - 11.2022
- Planned and sequenced mail delivery for designated routes with precision.
- Collected mail from letterboxes along specific routes using both foot and vehicle.
- Delivered mail, packages, and ordered goods through direct customer interactions.
- Sorted and accurately placed mail into mailboxes and post office boxes.
- Communicated customer complaints and feedback to management for prompt resolution.
- Greeted customers, addressing inquiries about postal regulations and delivery costs.
- Executed daily duties efficiently while adhering to established standards and policies.
- Maintained a high level of energy and enthusiasm in a fast-paced environment.
Head Cashier
Lowe's
Commack
01.2012 - 09.2017
- Trained and mentored new cashiers using positive techniques to enhance performance.
- Oversaw 15-20 cashiers and service staff, optimizing team dynamics and operations.
- Developed promotional strategies for overstocked items to increase revenue.
- Assisted customers with inquiries, purchases, and reward program enrollment.
- Implemented store opening, closing, and shift-change procedures while maintaining logs.
- Reviewed and reconciled cash drawer discrepancies at shift start and end.
- Resolved escalated customer disputes through effective problem-solving measures.
- Guided new hires on POS systems, customer service practices, and sales objectives.
Education
Associate of Science - Health Information Management
Bryan University
Tempe, AZ05.2024
Associate of Applied Science - Paralegal Studies
Briarcliffe College
Bethpage, NY08.2009
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Selden, NY08.2007
High school diploma -
Lindenhurst Senior High School
Lindenhurst, NY01.2005
Skills
- Appointment scheduling and insurance verification
- Epic proficiency
- Problem solving and critical thinking
- Microsoft Excel expertise
- Quality assurance and accurate documentation
- Copay collection strategies
- Oral and written communication skills
- Time management and reading comprehension
- Training and mentoring team members
- Creative problem-solving solutions
- Customer service
- Communication skills
- Adaptable scheduling
- Attention to detail
- Conflict management
- Team collaboration
- Data entry
- Time management
- Problem resolution
- Customer relations skills
- Problem-solving abilities
- Self motivation
- Active listening
Timeline
Transit Bus Driver
Greenlink Management Group
04.2024 - Current
Patient Service Representative
Prisma
01.2023 - 04.2024
Postal Carrier
United States Post Office
11.2017 - 11.2022
Head Cashier
Lowe's
01.2012 - 09.2017
Associate of Science - Health Information Management
Bryan University
Associate of Applied Science - Paralegal Studies
Briarcliffe College
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
High school diploma -
Lindenhurst Senior High School