Trina Charles
Bamberg
Summary
Compassionate and detail-oriented Patient Care Representative with over 5 years of combined experience in healthcare support, front-desk operations, and direct patient care. Skilled in appointment coordination, EHR management, and resolving patient inquiries with empathy and professionalism. Strong commitment to delivering patient-centered service in high-volume medical environments while ensuring HIPAA compliance and efficient workflow.
Overview
16
16
years of professional experience
Work History
Machine Operator
Delavan
Bamberg
09.2021 - Current
- Cultivated a high level of precision and consistency in a fast-paced manufacturing setting, demonstrating reliability and adaptability.
Customer Service Representative
First Credit
Bamberg
02.2020 - 03.2020
- Assisted clients with financial services while explaining complex procedures in patient-friendly language.
- Ensured confidentiality and supported client satisfaction through proactive problem-solving.
Customer Service Representative
Edisto Medical Service
Orangeburg
05.2018 - 01.2020
- Served as first point of contact for patients, managing check-ins, scheduling, and provider calendar coordination.
- Responded to high call volumes, addressing appointment requests, insurance questions, and care concerns.
- Maintained a professional, welcoming environment and safeguarded patient confidentiality.
Certified Nursing Assistant
Addus Home Health Care
Columbia
03.2015 - 09.2017
- Delivered compassionate in-home care including mobility support, hygiene, and medication reminders.
- Built trusted relationships with patients and families while reporting vital health concerns to supervisors.
- Maintained accurate documentation in accordance with HIPAA regulations.
Bus Monitor
East Coast Migrant Head Start
Colleton
07.2013 - 12.2013
- Supervised and ensured the safety of children during daily transport, demonstrating patience and care.
Certified Nursing Assistant
Uni Health Post Acute
Bamberg
07.2010 - 06.2013
- Provided direct patient care for individuals in long-term care settings, supporting daily living needs.
- Collaborated closely with nurses and rehabilitation teams to monitor progress and improve outcomes.
Education
High School Diploma -
Bamberg Ehrhardt High School
Bamberg, SCAssociate of Fine Arts (A.F.A) - Secondary Education
Denmark Technical College
Denmark, SCSkills
- Patient Intake & Appointment Scheduling
- Front Office & Medical Administration
- EHR & Health Information Management
- HIPAA Compliance
- Inbound/Outbound Patient Communications
- Customer Service & Complaint Resolution
- Cross-Team Collaboration
- Insurance & Billing Inquiry Support
Timeline
Machine Operator
Delavan
09.2021 - Current
Customer Service Representative
First Credit
02.2020 - 03.2020
Customer Service Representative
Edisto Medical Service
05.2018 - 01.2020
Certified Nursing Assistant
Addus Home Health Care
03.2015 - 09.2017
Bus Monitor
East Coast Migrant Head Start
07.2013 - 12.2013
Certified Nursing Assistant
Uni Health Post Acute
07.2010 - 06.2013
High School Diploma -
Bamberg Ehrhardt High School
Associate of Fine Arts (A.F.A) - Secondary Education
Denmark Technical College