Trina Painter
Taylors
Summary
Fraud detection professional with expertise in customer relationship management. Proficient in real-time analysis of high-risk transactions, successfully preventing financial losses. Committed to enhancing customer service through effective education on fraud prevention strategies.
Overview
10
10
years of professional experience
Work History
Fraud Agent I
TD Bank
Greenville
10.2022 - 04.2026
- Conduct real-time review of high-risk digital transactions (Zelle, ACH, wires, transfers) to identify and prevent fraudulent activity, protecting customer accounts and minimizing financial loss
- Analyzed account behavior and transaction patterns to make risk-based decisions on suspicious activity
- Identified fraud trends and procedural gaps, providing actionable feedback to leadership to enhance detection strategies
- Verified transactions and educated customers on fraud prevention, enhancing overall customer service experience
- Maintain productivity and quality standards in a fast-paced, production-based environment while adhering to regulatory and internal compliance requirements
- Documented case findings to support investigations and audits
Tech Support Agent
TD BANK
Greenville
02.2020 - 11.2022
- Delivered exceptional customer service by addressing all customer needs related to online banking application with minimal guidance from experienced personnel
- Handled inbound customer calls, addressing inquiries and providing assistance.
- Takes ownership of Customer concerns and resolves Customer issues at first point of contact
- Maintained positive, professional tone, demonstrated empathy when needed, and ensured a memorable experience for customers
- Executed due diligence to ensure accuracy of all customer transactions
Banking Specialist
TD BANK
Greenville
01.2017 - 01.2020
- Motivated and guided team members to achieve objectives and enhance shareholder value through optimal sales performance.
- Monitored calls and assigned team activities to maintain service and productivity standards.
- Recognized for highly efficient customer service and successful product and solutions offers that lead to reduced customer call-back.
- Mentored underperforming agent, leading to a 75% increase in overall sales performance.
- Received recognition for outstanding performance in quarterly sales initiatives.
- Achieved quarterly recognition for exceptional contributions to team success.
- Received annual recognition for outstanding performance and dedication to team goals.
DIRECTOR
Creative Kids CDC
Greenville
01.2016 - 01.2017
- Coordinated and supervised daily operations for entire facility, ensuring seamless functionality and compliance.
- Managed budget through careful allocation of resources, cost control measures and efficient bookkeeping.
- Supervised 15 staff members, planning and facilitating regular meetings and training sessions to enhance team effectiveness.
- Reviewed and evaluated facility activities in order to ensure conformance with state and local regulations.
- Collaborated with owners on supply and equipment procurement, optimizing inventory management.
Education
Early Childhood Development -
Greenville Technical College
Greenville, SCSkills
- Fraud investigation techniques
- Fraud prevention
- Transaction review
- Banking compliance
- Compliance monitoring
- Financial analysis
- Risk assessment
- Database management
- Excel expertise
- Planning and coordination
- Case management
- Client management
- Relationship management
- Presentation and reporting
- Problem solving techniques
- Customer verification processes
- Leadership and management
Accomplishments
- 3 Quarterly Rising Star Awards
- Quarterly WOW Award
- Yearly WOW Award
Timeline
Fraud Agent I
TD Bank
10.2022 - 04.2026
Tech Support Agent
TD BANK
02.2020 - 11.2022
Banking Specialist
TD BANK
01.2017 - 01.2020
DIRECTOR
Creative Kids CDC
01.2016 - 01.2017
Early Childhood Development -
Greenville Technical College