TRINITY CONEY
Kidz Planet Pediatric Dentistry
Beaufort
7
years of professional experience
Detail-oriented Healthcare Administrative Professional with over 2 years of pediatric dental experience in patient scheduling, office operations, and insurance verification. Streamlined appointment management and coordinated patient services while ensuring accurate electronic record maintenance. Communicated effectively with patients and providers to enhance administrative support and improve overall service delivery. Experienced in Eaglesoft and Microsoft Office applications.
Work History
Front Desk Receptionist
1 Year 2 Months- Coordinated patient appointments, including scheduling new visits, confirming upcoming appointments, managing cancellations, and assisting with rescheduling request
- Assisted patients and parents with appointment inquiries, registration, demographic updates, and gathering necessary information prior to scheduled visits
- Verified dental insurance eligibility, benefits, active coverage, subscriber information, and plan details to help determine patient coverage and identify potential billing concerns
- Reviewed patient insurance information and assisted with resolving eligibility discrepancies, missing information, and coverage questions
- Prepared and reviewed treatment plans, helping communicate proposed dental services and related patient information
- Maintained accurate electronic patient charts using Eaglesoft, ensuring demographic information, insurance details, treatment documentation, and supporting records were properly updated
- Scanned, uploaded, organized, and attached documents to patient charts, ensuring records were accessible to providers and office staff
- Assisted with sending requested patent records and documentation to dental offices and insurance companies while maintaining HIPAA confidentiality
- Communicated with patients, parents, clinical staff, and insurance representatives to help address scheduling, coverage, and documentation needs
- Supported efficient patient flow by balancing administrative responsibilities, appointment coordination, and day to day office demands
Front Desk Receptionist
1 Year- Coordinated patient appointments, including scheduling new visits, confirming upcoming appointments, managing cancellations, and assisting with rescheduling requests
- Performed patient intake and registration by collecting and updating demographics, contact, and insurance information
- Verified dental insurance information and assisted with claim related follow up including researching unpaid or denied claims and identifying information needing corrections
- Prepared treatment plans and organized supporting documentation to assist patients and clinical staff with understanding recommended dental services
- Maintained accurate electronic patient records and updated charts with insurance information, treatment documentation, and other relevant records
- Assisted with submitting and organizing insurance documentation and following up on outstanding claim matters
- Communicated with patients, parents, insurance carriers, and dental office personnel to address questions and support smooth administrative operations
- Handled confidential patient information and maintained organized records in accordance with office procedures and HIPAA requirements
Sales & Customer Service Associate
6 Months- Assisted customers with product inquiries, purchases, and service- related questions while providing professional customer support
- Scheduled and coordinated in- home appointments for appliance and electronic deliveries, installations, and setups
- Worked with customers to arrange convenient appointment dates and service windows for scheduled deliveries and installations
- Provided customers with appointment information and assisted with scheduling changes and service coordination
- Processes sales transactions, maintains accurate customer information, and supports daily store operations
- Managed multiple customer requests while maintaining organization, attention to detail, and effective communication in a fast- paced retail environment
- Resolved customer inquiries across returns, exchanges, and product support.
Store Associate
7 Months- Assessed customer needs and directed shoppers to merchandise, departments, and services.
- Restocked shelves, organized backroom inventory, and maintained product availability across assigned aisles.
- Operated checkout lanes, processed payments, and resolved transaction issues with accuracy.
Education
Associate of Applied Science - Business Administration
Skills
Patient appointment coordination
Appointment scheduling
Appointment management
Patient intake and registration
Eligibility verification
Claims resolution
Claim submission assistance
Claims support
Treatment plan preparation
Patient demographics
Coordination management
HIPAA compliance and confidentiality
Microsoft Office Suite
Timeline
Front Desk Receptionist
Kidz Planet Pediatric Dentistry
03.2025 - 05.2026Read More
Front Desk Receptionist
Coastal Pediatric Dentistry
09.2023 - 09.2024Read More
Sales & Customer Service Associate
Best Buy
12.2022 - 06.2023Read More
Store Associate
Walmart
11.2019 - 06.2020Read More
Technical College of the Lowcountry
Associate of Applied Science from Business Administration
Read More