Trinity Shiver
Gadsden
Summary
. Compassionate and effective employee with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Competent at performing independently or as member of a team. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
4
4
years of professional experience
Work History
Lead Teacher
Moore Lovin Childcare
05.2024 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Oversaw work of teaching team to optimize student education.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Data Analyst
Blue Cross and Blue Shield (contract)
03.2024 - 05.2024
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
- Implemented robust quality control measures to minimize errors and improve the reliability of analytical outputs.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Lead Teacher
Moore Lovin Child Care
02.2023 - 03.2024
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Med- Tech/Medical Administrative Assistant
Watercrest Senior Living Group
01.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained clean, safe, and well-organized patient environment.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Claims Representative
Liberty Mutual
11.2020 - 02.2021
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Education
Associate of Applied Science - Human Service
Midland Technical College
Columbia, SC 05.2001 -
Skills
Curricula development
Safety awareness
Classroom Management
Parent-teacher collaboration
Timeline
Lead Teacher
Moore Lovin Childcare
05.2024 - Current
Data Analyst
Blue Cross and Blue Shield (contract)
03.2024 - 05.2024
Lead Teacher
Moore Lovin Child Care
02.2023 - 03.2024
Med- Tech/Medical Administrative Assistant
Watercrest Senior Living Group
01.2022 - 02.2023
Claims Representative
Liberty Mutual
11.2020 - 02.2021
Associate of Applied Science - Human Service
Midland Technical College
05.2001 -
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