Twanka Sackey
Williston
Summary
Dedicated to Customer Services expert combining seasoned interpersonal skills with diplomacy to provide outstanding customer relations, excellent cross-departmental administrative support, and fuel thriving agency collaboration. Well-versed in Import challenges, innovating rapid and efficient solutions to drive operational consistency. Exceptional analytical, organizational, active listening, and problem-solving talents, competently executing tasks and delivering company goals.
Overview
18
18
years of professional experience
Work History
Air & Import Coordinator
Kuehne & Nagel Inc
East Point
01.2016 - 01.2018
- Completed import entries, reviewing shipment documents for accuracy, ensuring rapid Air Import bookings and shipments.
- Engaged suppliers, freight forwarders, and integrated carriers.
- Responded to inquiries from US customs and government agencies with affirmative action.
- Engaged customers by e-mail and phone, negotiating rates and quotes.
- Kept import documentation records, processing Accounts Receivable and collections, and providing up-to-date information for all shipments.
- Dispatched shipments by LTL / FTL weight classes, scheduling deliveries and pursuing shipments.
- Earned reputation for completing projects within tight time constraints.
- Took and replied to more than 60 customer phone inquiries daily.
- Secured accurate customs clearance delivery order paperwork for truck drivers, to expedite pick-up shipments.
- Provided exceptional customer experience by quickly resolving concerns with empathy and active listening.
- Supported customs clearance agents by preparing accurate and thorough shipping documentation.
- Managed hand-over payments, brokering fees DAR, DDP and applying funds to accounts to release shipments.
Ocean Import Coordinator—Regional Gateway
Kuehne & Nagel Inc
East Point
01.2015 - 01.2016
- Supervised consolidations from international agents and directed internal documentation operations.
- Confirmed inbound LCL bonded cargo clearance, release for delivery, storage charges, and processing brokerage transactions.
- Collated, logged, and monitored shipping data, assigning shipments to carriers.
- Liaised with dispatchers, suppliers, carriers, warehouse team, and customers on outgoing orders, communicating shipping updates and selecting routing needs.
- Achieved 100% record of zero demurrage charges by securing on-schedule container arrivals at warehouse.
- Updated import SACO report status with arrival dates and last free day.
- Liaised with steamship and rails lines, obtaining corrected customs clearance (3461) and delivery order paperwork for truck drivers.
- Drove prompt shipment delivery by monitoring in-transit containers from origin to destination and addressing issues to avoid delays.
- Consolidated ocean freight movement, procuring and executing documents such as Accounts Receivable and payable, and weekly LCL consolidations.
Ocean Import Coordinator | Freight Cashier
Vanguard Logistics
Forest Park
01.2014 - 01.2015
- Supervised worldwide imports, coordinating transfer permits and container pick-up from railyard, while preparing and submitting arrival notice to broker for clearance.
- Processed customer email orders, organizing shipment pick-up and transport to destination.
- Arranged cargo and shipments labels in accordance with regulatory requirements, and verified proper documentation for shipments, requesting and following up on missing documents.
- Took shipment payments, routing funds to accounts to obtain release of shipment.
- Ensured product and literature availability and resolved late shipments issues.
- Achieved perfect record of zero demurrage charges by spearheading timely container arrival at warehouse.
- Cut I.T.’s, T. E’s, and I.E.’s for shipments to various destinations.
- Oversaw documentation and forms for transportation movements relating to shipment and travel mode.
Office Administrative Assistant/ Part Time
Northside Hospital
Atlanta
01.2013 - 01.2015
- Provides support in all administrative tasks and organizational support to ensure smooth office operations.
- Communicated with patients to make sure they are getting proper care of service, managing daily tasks, supporting my team members with various administrative duties.
- Handing correspondence, preparing documentations and assisting with record keeping.
- Scheduling appointments, meetings, and travel arrangements for patients.
- Maintaining filing of patient medical records in the database system.
- Ensuring smooth daily operations by coordination with other departments and managing office supplies.
- Acting as a point of contact for internal and external.
- Answering phones, managing emails, and handling incoming/outbound calls.
- Assured that intake and discharge protocols are accomplished.
Air Import & Export Coordinator
Jet Stream Ground Services
Forest Park
01.2007 - 01.2013
- Coordinated import and export shipment operations with suppliers and local branches, exercising client shipments in Legacy Break-Bulk system while monitoring shipments and Accounts Receivable booking.
- Verified proper documentation for all shipments, obtaining customs clearance for international shipments prior to release.
- Answered 150 inbound calls daily and investigating and resolving delivery issues, offering guidance on transportation and payment methods, and accepting checks and cash-out payments for demurrage fees.
- Operated forklift to load and unload shipments.
- Overseeing efficient shipments to secure prompt arrival at destination.
- Customer Service support for the customer shipment orders.
- Researched and submitted correct schedule B codes in Automated Export System (AES), assisting Shipper’s Export Declaration (SED) process for customs.
- Developed manifest for LTL Freight Forwarded Export shipments.
Call Center Representative
UPS Logistics Call Center
Forest Park
01.2000 - 01.2006
- Handling incoming calls, addressing customers concerns a resolve issue related to shipping and tracking, providing information about package locations.
- Updating account information, addressing billing issues, and resolving other account-related inquiries.
- Maintained accurate and current customer accounts data with manual forms processing and information updates.
- Dispatched customers product in a timely manner to assure on time delivery to the destination.
- Address customer inquiries in a timely and accurate fashion and property answered 175 inbound calls daily in queues to improve call low.
- Built customers loyally by placing follow-up calls for customers who reported delivery issues.
- Provided accurate and appropriate information in response to customer requests.
- Achieved a customer satisfaction rating of 94% every month exceeding the corporate target.
Education
Technical Medical, Billing and Coding Certificate - Office Professional
Sullivan Cogliano Training Center Inc
Miami, FLBusiness Management Certificate -
National Business Institute of Atlanta
Atlanta, GASkills
- Customs & Security Clearance
- Dispatch & Call Center
- Data Entry
- Critical Thinker
- Medical Office Procedure
- Med iSOFT
- AS/400 & SALOG/Gateway
- Invoice & Payment
- Cargowise
- Air/Ocean Import/ Export
- Patient Care
- Medical Insurance
- Conflict Resolution
- Communications
- Shared Drives & CRM
- Word
- Excel
- Outlook
- Scheduling
- Medical Terminology
Timeline
Air & Import Coordinator
Kuehne & Nagel Inc
01.2016 - 01.2018
Ocean Import Coordinator—Regional Gateway
Kuehne & Nagel Inc
01.2015 - 01.2016
Ocean Import Coordinator | Freight Cashier
Vanguard Logistics
01.2014 - 01.2015
Office Administrative Assistant/ Part Time
Northside Hospital
01.2013 - 01.2015
Air Import & Export Coordinator
Jet Stream Ground Services
01.2007 - 01.2013
Call Center Representative
UPS Logistics Call Center
01.2000 - 01.2006
Technical Medical, Billing and Coding Certificate - Office Professional
Sullivan Cogliano Training Center Inc
Business Management Certificate -
National Business Institute of Atlanta
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