Ty'Ana Johnson
York
Summary
Patient account representative with over 6 years of experience in healthcare revenue cycle management. Expertise in insurance verification, billing accuracy, and account resolution. Proven track record in reducing claim denials and negotiating patient payment arrangements while ensuring HIPAA compliance. Recognized for delivering compassionate customer service in high-pressure environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
911 Telecommunicator
CMPD
Charlotte
2025.06 - Current
- Answer emergency and non-emergency calls: Respond promptly to 911 and administrative calls while remaining calm and professional.
- Assess emergencies: Ask questions to determine the nature, location, and severity of the incident.
- Prioritize multiple incidents: Manage several emergencies at once while determining which require immediate attention.
- Handle high-stress situations: Stay composed during traumatic or life-threatening events while providing reassurance to callers.
- Dispatch emergency responders: Coordinate the appropriate police, fire, or emergency medical services (EMS) based on the situation.
- Provided pre-arrival instructions to callers, guiding them through critical steps like CPR and controlling bleeding, enhancing outcomes during emergencies.
- Monitored responder safety by maintaining communication with officers and first responders, ensuring real-time tracking of their status and location.
- Documented incidents by entering accurate, detailed information into dispatch systems, supporting legal compliance and operational effectiveness.
Patient Account Representative
Atrium Health
Charlotte
2019.02 - 2024.11
- Verify insurance eligibility and patient benefits prior to services.
- Process patient payments, refunds, and account adjustments accurately.
- Resolved billing discrepancies through collaboration with insurance companies and internal departments, ensuring accurate account management.
- Educated patients on billing statements, insurance coverage, and payment options to enhance understanding and compliance.
- Negotiated payment arrangements for patients facing financial hardship, facilitating access to necessary healthcare services.
- Ensured HIPAA compliance by following regulations for handling patient information. while handling confidential patient information.
- Deliver exceptional customer service in a high-volume healthcare environment.
- Assist team members during peak workloads to ensure timely account resolution.
Surgery Scheduling Coordinator
Atrium Health Cleveland
Shelby
2021.02 - 2023.05
- Scheduled surgical procedures while coordinating physician and operating room availability.
- Facilitated communication between physicians, nurses, and patients to streamline surgical scheduling processes.
- Resolved patient scheduling inquiries and managed appointment changes to enhance patient experience.
- Managed pre-operative testing requirements and patient documentation.
- Reduced scheduling delays through proactive follow-up and organization.
- Ensured accuracy of electronic scheduling records to support operational efficiency.
Education
Associate's degree -
Cleveland Community College
Shelby05.2024
High School Diploma -
Shelby High School
Shelby, NC06.2014
Skills
- Patient Account Management
- Medical Billing
- Insurance Verification
- Claims Resolution
- Revenue Cycle Support
- Payment Posting & Refunds
- Payment Plan Negotiation
- HIPAA Compliance
- Electronic Medical Records (EMR)
- Medical Terminology
- Patient Scheduling
- Customer Service
- Microsoft Office
- Documentation
- Time Management
- Insurance Claims Processing
- Medical Billing Systems
- Electronic Health Records (EHR/EMR)
- Patient Registration
- Customer Relations
- Administrative Support
- Problem Solving
- Attention to Detail
- Team Collaboration
- Emergency response coordination
- Customer service
- Problem solving
- Time management
- Emergency medical instruction
- Listening skills
- Basic life support
- Teamwork and collaboration
- Dependable and responsible
- 911 system information databases
- Map reading
- Police Code Understanding
- Problem-solving aptitude
Certification
- HIPAA Training
- CPR Certification
- 911 Certifications
Timeline
911 Telecommunicator
CMPD
2025.06 - Current
Surgery Scheduling Coordinator
Atrium Health Cleveland
2021.02 - 2023.05
Patient Account Representative
Atrium Health
2019.02 - 2024.11
Associate's degree -
Cleveland Community College
High School Diploma -
Shelby High School