Tyiesha Hawkins
Columbia
Summary
Dedicated professional with a proven track record at Lexington Medical Center, excelling in patient access and business office roles. Expert in HIPAA compliance and insurance verification, coupled with exceptional customer service skills. Achieved streamlined patient registration processes, enhancing patient satisfaction and confidentiality. Demonstrates strong multitasking abilities and a commitment to maintaining high standards of organizational efficiency.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Lexington Medical Center
02.2023 - Current
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Business Office Associate
Lexington Medical Center
08.2020 - 02.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Managed front desk operations to create welcoming environment for visitors.
- Maintained high level of confidentiality and integrity when handling sensitive patient documents.
Education
No Degree - Health Care Administration
University of Phoenix
Tempe, AZ05-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient identity verification
- Medical terminology
Timeline
Patient Access Representative
Lexington Medical Center
02.2023 - Current
Business Office Associate
Lexington Medical Center
08.2020 - 02.2023
No Degree - Health Care Administration
University of Phoenix
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