Tykeema Cooper
Bishopville
Overview
10
10
years of professional experience
Work History
Quality Inspector
A. O. Smith
10.2023 - 12.2024
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Identified and helped resolve non-conforming product issues.
- Inspected Product or service with accuracy, reporting problems or defects quickly.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Provider enrollment analyst
Blue cross blue shield
10.2021 - 03.2023
- Handle phone calls pertaining provider and facility enrollment information and application details
- Triage questions, status, updates emails from providers to the tracking tool and upload documents into docfinity which is two systems that keep track of all information
- Respond to provider and facility to a contact email on the status request and or questions of any information that is needed that they are requesting for
- Utilize rumba sessions to look up any provider or group enrollment details, networks, or current status if they are in the system or not
- Completed phone training and triage training
- Good written and verbal communication skills including telephone skills and utilizing different system multi-tasking
Return Processor
Qvc
01.2021 - 05.2021
- Utilizing the system, the Returns I research and credits the customer's account issuing replacements as requested, conducts an inspection of the quality of the returned merchandise determining the disposition which ensures the highest recovery rate for QVC re-packages and re labels the product accordingly
Office Assistant
Food lion
04.2019 - 11.2020
- -Performs the task of the customer lead as needed to ensure service standards are maintained
- - Maintain alertness and calls for assistance when needed to service customers per service standards
- -Ensure store once functions are completed accurately and on time using accounting packets
- -Communicate all cash variances to the Assistant Customer Service Manager
- -Maintain knowledge of once procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin star
- -Ensure workstation and front end area of the store has a neat and clean presentation
- -Maintains proper knowledge of all sales associate register functions and Front-End accounting services
Cashier
Walmart
12.2015 - 07.2018
- Scanning coupons and applying discounts
- Processing payments and ringing up sales on computerized cash registers
- Handling returns and answering questions about merchandise, store policies, and ongoing promotions
- Stocking all item back where they belong in correct area
Customer Service Rep
Sykes
08.2014 - 11.2015
- Answer outbound and inbound calls developing customer service to customers who calls in with questions pertaining to their special account
- Worked on computers
Education
High school -
Lee central high school
07.2014
Skills
- Product inspection
- Visual inspection
- Excellent mathematical skills
- Dimensional inspection
- Quality assurance
- Test equipment operation
Timeline
Quality Inspector
A. O. Smith
10.2023 - 12.2024
Provider enrollment analyst
Blue cross blue shield
10.2021 - 03.2023
Return Processor
Qvc
01.2021 - 05.2021
Office Assistant
Food lion
04.2019 - 11.2020
Cashier
Walmart
12.2015 - 07.2018
Customer Service Rep
Sykes
08.2014 - 11.2015
High school -
Lee central high school
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