Tykena Grant
Lexington
Summary
Dedicated and empathetic customer service professional with over 15 years of experience supporting clients in healthcare, retail, and beauty industries. Proven ability to communicate effectively across phone, email, and chat channels. Skilled in resolving customer concerns promptly and professionally while maintaining a positive customer experience. Adept at managing multiple priorities, working independently, and delivering high-quality service in remote environments.
Overview
21
21
years of professional experience
Work History
Home Health Caregiver
Angelscare Home Health
02.2020 - Current
- - Coordinated transportation and medical appointments for clients as needed
- - Maintained regular communication with families regarding patient conditions and care plans
- - Monitored health status and provided companionship for elderly patients
- - Supported daily living activities such as grooming, bathing, and meal preparation
- - Ensured client comfort and safety with compassion and professionalism
Hair Stylist
Mr. Cheeks Creations
06.2009 - 02.2020
- - Delivered high-quality hair services including cutting, coloring, and styling
- - Cultivated strong customer loyalty through personalized consultations
- - Managed scheduling for multiple clients, ensuring efficient and timely service
- - Promoted products and services to enhance customer satisfaction
Sales Associate
New York Hi Style
12.2003 - 06.2012
- - Provided warm, attentive service to retail customers
- - Assisted with locating and selecting merchandise
- - Operated point-of-sale systems to process transactions accurately
- - Maintained a clean, organized sales floor and handled returns and exchanges
Education
Bachelor of Science (B.S.) - Business Administration
Columbia Southern University
06.2026
Skills
- Customer Service & Support
- Conflict Resolution & De-escalation
- Time Management & Multitasking
- Data Entry & Payment Processing
- Telephone & Email Communication
- Adaptability & Flexibility
- Remote Work Software Tools (POS, EMR, CRM)
- Documentation & Paperwork Processing
Timeline
Home Health Caregiver
Angelscare Home Health
02.2020 - Current
Hair Stylist
Mr. Cheeks Creations
06.2009 - 02.2020
Sales Associate
New York Hi Style
12.2003 - 06.2012
Bachelor of Science (B.S.) - Business Administration
Columbia Southern University
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