Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tykiah Youmans

Barnwell

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

2
2
years of professional experience
2023
2023
years of post-secondary education

Work History

Call Center Representative

Vanta Diagnostics
Charleston
05.2024 - 06.2025
  • Managed high volumes of inbound customer inquiries efficiently.
  • Provided accurate information about Vanta Diagnostics services and products.
  • Assisted customers with appointment scheduling and follow-up calls.

Call Representative

TEKsystems
Columbia
03.2023 - 05.2024
  • Handled inbound customer inquiries and provided accurate information.
  • Assisted customers with technical issues using company systems.
  • Documented customer interactions in CRM software for follow-up.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • CRM software
  • Inbound call management
  • Appointment scheduling

Languages

English
Professional

Timeline

Call Center Representative

Vanta Diagnostics
05.2024 - 06.2025

Call Representative

TEKsystems
03.2023 - 05.2024

Penn Foster Career School
Tykiah Youmans