Tyla Shipman
Bonneau
Summary
Professional with keen eye for detail and history of effective management skills. Known for ensuring smooth operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
GPM Investments
Castlewood, VA
10.2024 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control through excel, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Created schedules for all employees
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Cleaned and stock sales floor
Assistant Store Manager
Speedway
Conway
08.2021 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Crew Member Team Leader
Taco Bell
Myrtle Beach
11.2018 - 03.2021
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Educated crew workers on quality standards throughout construction process.
- Quickly and efficiently resolved complaints and escalated issues.
- Distributed necessary tasks and duties during each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped with scheduling.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Made sure all food items were fresh and good quality
- Helped with Inventory control.
Sales Associate
Lee Wrangler Clearance Center
Myrtle Beach, SC
12.2016 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Aynor HighSchool
Aynor06-2016
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Inventory management
- Shift scheduling
- POS systems
- Excel Proficient
- Communication
- Accurate cash handling
- Organizational skills
- Decision-making
Certification
Serve Safe Manger Certification
Timeline
Store Manager
GPM Investments
10.2024 - 04.2025
Assistant Store Manager
Speedway
08.2021 - 10.2024
Crew Member Team Leader
Taco Bell
11.2018 - 03.2021
Sales Associate
Lee Wrangler Clearance Center
12.2016 - 10.2018
High School Diploma -
Aynor HighSchool