Tyler Anderson
Conway
Summary
Dynamic Service Manager with a proven track record at Sunbelt Rentals, excelling in operational efficiency and customer service management. Skilled in team leadership and problem-solving, I enhanced service delivery and increased revenue through strategic upselling. Committed to fostering a positive work environment and developing staff capabilities for optimal performance.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Highly motivated Service Manager with 5 years of Rental industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
7
7
years of professional experience
Work History
Service Manager
Sunbelt Rentals
01.2023 - Current
- Managed daily operations to ensure optimal equipment availability and service delivery.
- Streamlined rental processes, enhancing customer satisfaction through efficient service coordination.
- Oversaw staff training initiatives, improving team performance and operational efficiency.
- Analyzed service metrics to identify areas for process improvement and implement strategic solutions.
- Led cross-functional meetings to align team efforts with company goals and enhance communication.
- Developed strong relationships with customers, addressing inquiries and resolving issues promptly.
- Implemented safety protocols that reduced workplace incidents and improved compliance standards.
- Monitored inventory levels, ensuring timely procurement of rental equipment to meet demand fluctuations.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Streamlined workflow processes to improve efficiency and reduce operational delays.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Service Technician
Sunbelt Rentals
04.2021 - Current
- Diagnosed and repaired equipment to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on rental equipment, enhancing reliability and reducing downtime.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Implemented safety protocols during equipment servicing, promoting workplace safety standards.
- Streamlined service processes, improving turnaround time for equipment repairs significantly.
- Managed inventory of parts and tools, ensuring availability for timely service completion.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Instructor
College of the Albemarle
08.2021 - 11.2023
- Developed and implemented engaging course materials to enhance student learning outcomes.
- Facilitated interactive classroom discussions to promote critical thinking and collaboration among students.
- Assessed student performance through various evaluation methods, ensuring consistent feedback and support.
- Mentored junior instructors, fostering professional development and knowledge sharing within the department.
- Developed and implemented welding curriculum to enhance student learning outcomes.
- Facilitated hands-on training sessions in various welding techniques and safety protocols.
- Mentored students, providing guidance on skill development and career pathways in welding.
- Collaborated with industry partners to align training programs with current labor market needs.
- Organized workshops and certification programs to advance students' professional qualifications.
- Assisted in the selection and procurement of welding equipment, ensuring a well-stocked and efficient learning environment.
- Facilitated a safe, inclusive learning environment by addressing and mitigating potential hazards related to welding equipment usage.
Welder
Norfolk Naval Shipyard
01.2019 - 04.2021
- Operated MIG and TIG welding equipment to fabricate metal components.
- Interpreted blueprints and technical drawings to execute precise welds.
- Conducted quality inspections to ensure compliance with industry standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained junior welders on safety protocols and welding techniques.
- Welded in flat, horizontal, vertical, and overhead positions.
- Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
- Streamlined work processes through effective communication with supervisors and team members about project requirements and progress updates.
- Improved project completion times by streamlining welding processes for structural components.
Education
Trade Certificate - Welding
College of The Albemarle
Elizabeth City, NC05-2018
High School Diploma -
Pasquotank County High School
Elizabeth City, NC06-2016
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Documentation and reporting
- Crew leadership
- Office administration
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Six Sigma
- OSHA 10
Timeline
Service Manager
Sunbelt Rentals
01.2023 - Current
Instructor
College of the Albemarle
08.2021 - 11.2023
Service Technician
Sunbelt Rentals
04.2021 - Current
Welder
Norfolk Naval Shipyard
01.2019 - 04.2021
Trade Certificate - Welding
College of The Albemarle
High School Diploma -
Pasquotank County High School