Tyler James
Sumter
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
6
6
years of professional experience
Work History
Member Answer Center (Remote)
AllSouth Federal Credit Union
12.2023 - Current
- Provide exceptional member service through active listening.
- Resolve member issues on the first call.
- Ability to handle heavy incoming call volume.
- Great problem solving and multi tasking.
- Computer skills- efficiently able to manage multiple application skills while speaking with a member over the phone.
Customer Service Agent (Remote)
Teleperformance
11.2021 - 12.2023
- Confer with customers by telephone or in person to provide information about products or services, take enter orders, cancel accounts, or obtain details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
Retention Specialist
Sykes Enterprises, Incorporated
08.2019 - 10.2021
- Perform administrative tasks to support the sales department. Reconciles additions and disbursements of escrow accounts, processes payoffs, and reviews documents for accuracy and completeness.
- Process and pay all escrow insurance premiums and remit to the insurance companies.
- Provide administrative support to the Policy Service Department. Verified income, financial and medical documents for insurance applications.
- Follow-up with clients to request missing and incomplete forms.
Education
Bachelor of Arts - Business
Benedict College
Columbia, SC09-2023
High School Diploma -
Sumter High School
Sumter, SC06-2019
Skills
- Excellent Customer service skills
- Proficiency in time management
- proficiency in customer retention
- Outstanding communication skills
- Call center experience
- Microsoft office suite proficiency
Timeline
Member Answer Center (Remote)
AllSouth Federal Credit Union
12.2023 - Current
Customer Service Agent (Remote)
Teleperformance
11.2021 - 12.2023
Retention Specialist
Sykes Enterprises, Incorporated
08.2019 - 10.2021
Bachelor of Arts - Business
Benedict College
High School Diploma -
Sumter High School
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