Tyler Packett
Charleston,SC
Summary
A passionate hospitality and operations leader committed to enriching lives through memorable travel experiences. Proficient in driving operational success in diverse short term rental environments located in multiple regions throughout the United States. Passionate about travel, technology, marketing, building relationships and luxury property management.
Overview
6
6
years of professional experience
Work History
Area Manager
AvantStay
05.2022 - Current
- Managed luxury STR portfolio averaging $5M+ / year in net revenue.
- Led and coordinated a cross-functional team of market staff, independent contractors (1099), and vendors.
- Translated market data into actionable strategies to improve operational effectiveness.
- Grew local market NPS from 52 to 84 within first 2 years.
- Utilized Salesforce, Airtable, AirDNA & Kustomer.
Task Force Operations Manager
Turnkey Vacation Rentals
12.2019 - 05.2022
- Traveling manager responsible for rebuilding operations teams in short term rental markets located throughout multiple regions (14 markets in 2.5 years).
- Assume Director/Manager responsibilities in local markets during high seasons. Train local property managers while providing insight to Director and VP level management.
- Implement and manage projects to improve operational efficiency and financial performance.
- Balance owner, vendor and guest relationships.
- Became proficient in Salesforce, Escapia & Tableau
Local Operations Manager
Turnkey Vacation Rentals
06.2019 - 12.2019
- Managed a STR personal portfolio of $25M+ in real estate in the Cape Cod, MA market.
- Manage homeowner and vendor relations
- Customer Experience
Education
Bachelor of Science - Business Management
Merrimack College
North Andover, MA05-2019
Timeline
Area Manager
AvantStay
05.2022 - Current
Task Force Operations Manager
Turnkey Vacation Rentals
12.2019 - 05.2022
Local Operations Manager
Turnkey Vacation Rentals
06.2019 - 12.2019
Bachelor of Science - Business Management
Merrimack College
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