Tyler Wallace
Laurens
Summary
Motivated and adaptable professional with experience in customer service, account support, merchandising, and operations coordination. Proven ability to build strong relationships, manage multiple responsibilities, and collaborate effectively with both customers and internal teams. Strong communicator who is highly organized, detail-oriented, comfortable working with data, and eager to learn and grow in a variety of professional environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Merchandiser
Reyes Beverage Group
11.2025 - Current
- Manage product placement, inventory, and merchandising for multiple retail accounts, ensuring shelves are stocked, displays are executed, and orders are filled accurately and on time.
- Build relationships with store managers and staff, communicating regularly about product needs, promotions, and opportunities to increase sales.
- Work on delivery trucks and in customer locations, representing the company professionally in the field and supporting a positive brand image.
Call Center Representative/Dispatcher
McCarthy Tire Service
07.2024 - Current
- Professionally handle high-volume incoming calls from roadside commercial customers needing tire assistance, quickly assessing needs and coordinating with technicians to deliver timely service.
- Capture and update detailed customer and vehicle information in company systems, maintaining accurate and up-to-date records that support ongoing account relationships and repeat business.
- Communicate clearly with customers about service options, timing, and expectations, helping to build trust and ensure a positive experience during urgent situations.
- Coordinate closely with service and warehouse teams to confirm product availability and dispatch resources, mirroring the field of coordination required in commercial tire sales.
- Take ownership of issues until resolution, following up as needed to ensure customer satisfaction and support long-term loyalty.
Merchandiser
Coca-Cola Consolidated
08.2024 - 11.2025
- Organized and maintained inventory across multiple customer locations, supporting accurate order fulfillment and on-time deliveries.
- Interacted with store personnel daily to confirm product needs, resolve issues, and maintain strong working relationships.
- Represented the company professionally on delivery trucks, contributing to a collaborative and efficient work environment.
Sales Account Manager
Kaizen Management
07.2022 - 07.2024
- Managed a team of 4–8 sales reps, training and coaching them to meet quality and performance expectations.
- Oversaw multiple customer accounts, ensuring orders were accurate, timely, and aligned with client needs, improving satisfaction and repeat business.
- Coordinated with internal departments to streamline processes, support efficient operations, and strong customer experiences.
Replenishment Driver
Walmart Distribution
04.2023 - 04.2024
- Retrieved, labeled, and distributed freight to maintain stock levels and support accurate order fulfillment.
- Operated multiple types of lift equipment, demonstrating flexibility and a strong safety focus.
Recruiter
Effex management solutions
10.2021 - 04.2023
- Recruited employees and managed HR operations, reducing order processing time by ##%, increasing efficiency.
- Developed and administered group benefits databases and orientation programs, enhancing employee engagement and satisfaction.
- Managed personnel records, benefits enrollment, and HR budget, ensuring compliance and optimizing resource allocation.
Assembler
ZF Transmissions
02.2018 - 10.2021
- Assembled component parts adhering to blueprints and schematics, ensuring structural integrity and quality, contributing to streamlined manufacturing processes.
- Verified quantities and quality of components, managing inventory to maintain production efficiency, ensuring timely order fulfillment.
- Utilized hand tools and mechanical equipment to produce high-quality products, enhancing production efficiency and reducing downtime by %.
Machine Operator
Robert Bosch
02.2017 - 12.2017
- Operated complex machinery safely and accurately, ensuring efficient production processes and meeting internal and external customer fulfillment needs.
- Maintained high standards of company procedures and codes of conduct, upholding a safe, efficient, and sanitary manufacturing process.
- Contributed to a collaborative work environment by adhering to safety protocols and maintaining equipment, resulting in a % reduction in downtime.
Education
Associate of Science - Business Administration and Management, General
Piedmont Technical College
Greenwood, SC01-2023
Skills
- Customer Relationship Management (CRM)
- Microsoft Office
- Time Management
- Order Management
- Leadership
- Training
- Teamwork
- Communication
- Tire Sales
- Management
- Goal oriented
- Brand awareness
- Sales strategies
- Customer relationship management (CRM)
- Vendor relations
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
Certification
Associate Professional in Human Resources Piedmont Technical College
Timeline
Sales Merchandiser
Reyes Beverage Group
11.2025 - Current
Merchandiser
Coca-Cola Consolidated
08.2024 - 11.2025
Call Center Representative/Dispatcher
McCarthy Tire Service
07.2024 - Current
Replenishment Driver
Walmart Distribution
04.2023 - 04.2024
Sales Account Manager
Kaizen Management
07.2022 - 07.2024
Recruiter
Effex management solutions
10.2021 - 04.2023
Assembler
ZF Transmissions
02.2018 - 10.2021
Machine Operator
Robert Bosch
02.2017 - 12.2017
Associate of Science - Business Administration and Management, General
Piedmont Technical College