Tyler White
York
Summary
Highly motivated Service technician/service manager with 10+ years of rental repair and oversight. Offering proven ability to consistently drive results by building and leading high-performance teams, timely deadlines, and meeting weekly, monthly, and all other goals. Excellent communication skills with proven history of effectively collaborating across all organizational levels with my management team and all co-workers. I've overseen the service management role in all aspects over the last couple years. Managing equipment repairs, scheduling of services and repairs with our customers and outside vendors. Maintaining up to date records and documents for all equipment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Ahern Rentals Inc.
03.2016 - 11.2020
- Monitored product quality and communicated necessary improvements to Branch manager.
- Planned and implemented solutions for technical problems
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Guided techs on automotive repair, tool usage and equipment operation.
- Managed team of 6 employees in Service and Repair processes to comply with Ahern policies across company.
Automotive Technician
Meineke Car Care Center
08.2015 - 03.2016
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Communicated issues to supervisor and helped develop solutions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Performed safety and emissions inspections.
- Maintained cleanliness, safety and efficiency of garage.
Automotive Technician
Tread Quarters
02.2014 - 08.2015
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Performed safety and emissions inspections.
- Maintained cleanliness, safety and efficiency of garage.
Education
Associate in Heavy Equipment/Diesel Repair - Heavy Equipment/Diesel
Advanced Technology Institute
Virginia Beach, VA10-2013
Skills
- Quality Management
- Customer Service Management
- Team Leadership
- Scheduling
- Budgeting
- Repair
- Staff Management
- Employee Supervision
- Conflict Resolution
- Timely equipment repairs and services
- MiG Welding
- Certified to operate R/T and warehouse forklifts, boom lifts/ MEWP
- Positive attitude
- Documentation and reporting
- KPI monitoring
- Outgoing and energetic
Certification
- WHFL, MEWP, RTFL Certified in operation
- ESCO 608 certified (A/C)
- ESCO 609 certified (A/C)
-FEMA 1 & 2 certified
- First aid, CPR, and AED certified
Timeline
Service Manager
Ahern Rentals Inc.
03.2016 - 11.2020
Automotive Technician
Meineke Car Care Center
08.2015 - 03.2016
Automotive Technician
Tread Quarters
02.2014 - 08.2015
Associate in Heavy Equipment/Diesel Repair - Heavy Equipment/Diesel
Advanced Technology Institute
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