Tyniah Williamson
Florence
Summary
Dynamic customer service representative with over three years of experience in enhancing customer satisfaction through active listening and critical thinking. Skilled in managing high-pressure situations while building strong relationships and resolving inquiries effectively.
Proactive customer service expert with a strong focus on complaint resolution and customer loyalty. Track record of training new employees and collaborating with teams to optimize service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Florence, SC
03.2025 - Current
- Assisted customers with inquiries, providing solutions to enhance satisfaction.
- Processed transactions efficiently, ensuring accuracy and minimizing wait times.
- Maintained knowledge of store policies and products to address customer concerns effectively.
- Collaborated with team members to optimize inventory management and product displays.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
- Trained new employees on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Foodlion Grocery Store
Florence, SC
02.2022 - 02.2025
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash registers, ensuring balanced end-of-shift reports.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
South Florence High School
Florence, SC06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
Accomplishments
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
03.2025 - Current
Customer Service Cashier
Foodlion Grocery Store
02.2022 - 02.2025
High School Diploma -
South Florence High School