Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tyra Grant-Bailey

Conway

Summary

Dedicated and dynamic, with a proven track record at Fairfield Inn & Suites by Marriot, I excel in teamwork and deep cleaning expertise. Leveraging exceptional communication skills and a hospitality background, I've significantly enhanced guest satisfaction and operational efficiency. My approach combines meticulous attention to cleanliness with a strong commitment to safety and guest relations, driving a notable improvement in service quality.


Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.

Overview

8
8
years of professional experience

Work History

Housekeeper/Public Area Attendant

Fairfield Inn & Suites by Marriot
08.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained floor cleaning and waxing equipment.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Conducted routine inspections of public areas, identifying potential maintenance or repair needs for prompt resolution.
  • Complied with all safety regulations, reducing accidents or injuries while performing job duties.
  • Promoted a welcoming atmosphere for guests through friendly interactions and a proactive approach to addressing any observed concerns or opportunities for improvement in public areas.
  • Achieved high standards of cleanliness through diligent execution of deep-cleaning projects on a regular basis.
  • Conserved energy consumption through prudent use of electricity while performing daily tasks such as vacuuming, mopping, and dusting.
  • Supported sustainability initiatives by properly sorting waste materials for recycling or disposal in accordance with hotel policies.
  • Enhanced guest satisfaction with meticulous attention to detail in maintaining clean and orderly spaces.
  • Participated in regular training sessions to stay current on best practices for cleaning techniques and products usage.
  • Upheld brand standards consistently by adhering to established guidelines for appearance, conduct, and performance expectations within the workplace.
  • Enhanced the aesthetics of public spaces with thoughtful placement of furniture, decorative items, and lighting features as directed by management or design teams.
  • Demonstrated flexibility in accommodating last-minute changes or requests from management or guests without compromising service quality.
  • Streamlined workflow by creating daily task lists based on hotel occupancy rates and event schedules.
  • Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
  • Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
  • Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
  • Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
  • Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
  • Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
  • Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
  • Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
  • Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
  • Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
  • Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
  • Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
  • Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.

Store Associate

Gabe's
03.2023 - 03.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in training sessions to stay updated on product information and company policies.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Store Associate

Goodwill
01.2017 - 09.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in training sessions to stay updated on product information and company policies.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Midland Park High School
Midland Park, NJ
06-1989

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Cleaning techniques
  • Bed making proficiency
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Health and safety compliance
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Folding clean laundry
  • Window cleaning
  • Customer-oriented
  • Physically strong
  • Sorting and washing laundry
  • Waste disposal
  • Complex Problem-solving
  • Interior and exterior cleaning
  • Restroom detailing
  • Guest relations
  • FLUENT IN [LANGUAGE]
  • Chemical handling
  • Laundry management
  • Window washing
  • Exceptional communicator
  • Carpet cleaning
  • Childcare support
  • Ironing and folding
  • Pet care assistance
  • Linen replacement
  • Focused and detail-oriented
  • Safe cleaning with chemicals
  • Towel replenishment
  • Hardworking
  • Sweeping and mopping
  • Team support and collaboration
  • Dusting

Languages

sign language
Native or Bilingual

Timeline

Housekeeper/Public Area Attendant

Fairfield Inn & Suites by Marriot
08.2024 - Current

Store Associate

Gabe's
03.2023 - 03.2024

Store Associate

Goodwill
01.2017 - 09.2022

High School Diploma -

Midland Park High School
Tyra Grant-Bailey