TyReana Francis
Rock Hill
Summary
Customer-focused service professional with experience managing high call volumes and fostering strong client relationships. Skilled in utilizing diverse systems while demonstrating active listening and effective multitasking. Dedicated to achieving first-call resolution and enhancing overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
Rock Hill
08.2024 - 08.2025
- Resolved customer complaints with effective communication techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on promotions and store policies.
- Processed transactions quickly and accurately at the register.
- Maintained a clean and organized store environment.
Pharmacy Technician
PRIME THERAPUETICS
Remote
01.2023 - 08.2024
- Reviewed and approved or denied medication requests to ensure patient needs were met and prescriptions were accurate.
- Processed medication orders for accuracy and completeness.
- Utilized pharmacy management software to efficiently track prescriptions and manage patient data.
- Conducted outbound calls to clinics, physicians, and members to gather necessary information and schedule timely appointments.
Customer Service Representative
Asurion
Charlotte
07.2022 - 01.2023
- Managed customer calls for service providers, including Verizon and T-Mobile, addressing inquiries and resolving issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided customers in selecting products and addressing inquiries, ensuring informed purchasing decisions.
- Processed inbound calls for insurance claims related to phone bill items, including devices like phone, Apple Watch, and iPad.
Education
High school diploma - High school diploma or GED
Clover High School
Clover, SC05-2022
Skills
- Analysis skills
- Microsoft PowerPoint
- Product recommendations
- Productivity tools
- Microsoft Word
- Sales
- Communication skills
- Windows
- HIPAA
- Research
- Front desk
- Microsoft Excel
- Microsoft Outlook
- Healthcare knowledge
- Leadership
- Medical terminology
- Organizational skills
Languages
English
Timeline
Customer Service Representative
Walmart
08.2024 - 08.2025
Pharmacy Technician
PRIME THERAPUETICS
01.2023 - 08.2024
Customer Service Representative
Asurion
07.2022 - 01.2023
High school diploma - High school diploma or GED
Clover High School