Tyrekia Varns

Customer service oriented professional with healthcare industry, call center, and retail experience. Able to ensure smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness. Ensure adherence to HIPAA guidelines.

• Tellus International, North Charleston, SC, 03/01/22, 12/31/23, Customer Service Representative / Call Center Agent, Answered inbound consumer calls and actively listened to identify and resolve issues., Processed credit card payments and documented transactions accurately., Provided exceptional customer service while addressing past-due payment concerns., Delivered effective solutions by identifying root causes and resolving problems efficiently.
• Ivor Call Center | Direct TV, North Charleston, SC, 01/01/13, 12/31/15, Customer Service Representative / Call Center Agent, Handled inbound calls to assist customers with service upgrades and account inquiries., Processed customer payments and resolved billing concerns promptly., Delivered consistent, high-quality customer support and dispute resolution.
• Walmart Supercenter, Mount Pleasant, SC, 11/01/14, 06/30/17, Retail Cashier / Customer Service, Served as direct point of contact and delivered excellent customer service with a positive attitude., Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized., Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.

• Sincerely Divine Home Care LLC, North Charleston, SC, 10/01/23, 04/30/24, Home Health Aide, Assisted with activities of daily living – mobility, personal hygiene, and feeding., Documented services provided, patient condition, and changes in patient behavior., Kept household clean and organized, ran errands, and prepared and served meals., Provided in-home personal care services, and maintained a safe, secure, and healthy environment., Respected and safeguarded patient’s privacy.
• Already HomeCare, Charleston, SC, 09/01/17, 10/31/23, Home Health Aide, Assisted with activities of daily living – mobility, personal hygiene, and feeding., Documented services provided, patient condition, and changes in patient behavior., Kept household clean and organized, ran errands, and prepared and served meals., Provided in-home personal care services, and maintained a safe, secure, and healthy environment., Respected and safeguarded patient’s privacy.

• Medical Administrative Assistant
• Medical Terminology
• Medical Transcription
• Patient Processing
• Patient Registration
• Medical Records Management
• Check In
• Check Out
• Data Entry
• Release of Information
• HIPAA Compliance
• Medical Laws & Ethics
• CMS 1500 Claim Form
• Billing Cycle
• Claims Appeal Process
• Medical Billing Knowledge
• Third Party Billing
• Medicare
• Medicaid
• HMO
• PPO
• Basic Coding Skills for ICD-10 & CPT
• Insurance Verification
• Anatomy & Physiology