Summary
Overview
Work History
Education
Skills
Timeline
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Tyricia Crockett

Rock Hill

Summary

To secure a position which provides me with opportunities to grow professionally and personally. Also, to pursue the opportunity to display my skills and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Customer Service Rep/ Collections Agent

iQor
03.2022 - 07.2023
  • Provided excellent customer service to all Sprint customers with accurate answers and solutions
  • Collected payments up to $1,000 a day with credit/ debit cards and checking accounts
  • Negotiated with Sprint customers and handled difficult customer interactions
  • Set payments arrangements for Sprint customers when needed and if they were eligible
  • Researched every account carefully and answered customers questions pertaining to their bill

Debt Collector

PPLG
09.2022 - 01.2023
  • Fast paced
  • Independent working
  • Customers calling to pay collections

Picker/Packer

Energizer (DHL Supply Chain)
01.2017 - 12.2020
  • Monitor products to ensure packages do not include defect products
  • Notify supervisor regarding excessive number of defective parts
  • Managed all work in compliance with safety procedures
  • Demonstrate excellent teamwork

Cashier

McDonalds
09.2014 - 05.2015
  • Communicate effectively with all customers and provide exceptional customer service
  • Place customers' orders accurately and issue correct change/ receipts
  • Count money in cash drawers at the beginning and end of every shift to ensure the amounts are correct
  • Participate in ongoing training to become knowledgeable about the business, customers and any other necessary information
  • Ensure that counters are well stocked and refrigerators are neat
  • Ensure that the supervisor is aware anytime food quantities are not enough in supply

Education

High School Diploma -

South Pointe High School
12.2015

Skills

  • Quick learner
  • Excellent listener
  • Highly reliable self-starter
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Ability to adapt to new equipment and technology
  • Ability to multitask
  • Ability to provide high quality service
  • Customer satisfaction
  • Experience working with diverse backgrounds
  • Proficient in Microsoft Office Programs
  • Ability to work effectively in a team
  • Ability to work independently

Timeline

Debt Collector

PPLG
09.2022 - 01.2023

Customer Service Rep/ Collections Agent

iQor
03.2022 - 07.2023

Picker/Packer

Energizer (DHL Supply Chain)
01.2017 - 12.2020

Cashier

McDonalds
09.2014 - 05.2015

High School Diploma -

South Pointe High School

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Tyricia Crockett