Tyricia Crockett
Rock Hill
Summary
To secure a position which provides me with opportunities to grow professionally and personally. Also, to pursue the opportunity to display my skills and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Customer Service Rep/ Collections Agent
iQor
03.2022 - 07.2023
- Provided excellent customer service to all Sprint customers with accurate answers and solutions
- Collected payments up to $1,000 a day with credit/ debit cards and checking accounts
- Negotiated with Sprint customers and handled difficult customer interactions
- Set payments arrangements for Sprint customers when needed and if they were eligible
- Researched every account carefully and answered customers questions pertaining to their bill
Debt Collector
PPLG
09.2022 - 01.2023
- Fast paced
- Independent working
- Customers calling to pay collections
Picker/Packer
Energizer (DHL Supply Chain)
01.2017 - 12.2020
- Monitor products to ensure packages do not include defect products
- Notify supervisor regarding excessive number of defective parts
- Managed all work in compliance with safety procedures
- Demonstrate excellent teamwork
Cashier
McDonalds
09.2014 - 05.2015
- Communicate effectively with all customers and provide exceptional customer service
- Place customers' orders accurately and issue correct change/ receipts
- Count money in cash drawers at the beginning and end of every shift to ensure the amounts are correct
- Participate in ongoing training to become knowledgeable about the business, customers and any other necessary information
- Ensure that counters are well stocked and refrigerators are neat
- Ensure that the supervisor is aware anytime food quantities are not enough in supply
Education
High School Diploma -
South Pointe High School
12.2015
Skills
- Quick learner
- Excellent listener
- Highly reliable self-starter
- Excellent verbal communication skills
- Excellent written communication skills
- Ability to adapt to new equipment and technology
- Ability to multitask
- Ability to provide high quality service
- Customer satisfaction
- Experience working with diverse backgrounds
- Proficient in Microsoft Office Programs
- Ability to work effectively in a team
- Ability to work independently
Timeline
Debt Collector
PPLG
09.2022 - 01.2023
Customer Service Rep/ Collections Agent
iQor
03.2022 - 07.2023
Picker/Packer
Energizer (DHL Supply Chain)
01.2017 - 12.2020
Cashier
McDonalds
09.2014 - 05.2015
High School Diploma -
South Pointe High School
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