To secure a position which provides me with opportunities to grow professionally and personally. Also, to pursue the opportunity to display my skills and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Customer Service Rep/ Collections Agent
iQor
03.2022 - 07.2023
Provided excellent customer service to all Sprint customers with accurate answers and solutions
Collected payments up to $1,000 a day with credit/ debit cards and checking accounts
Negotiated with Sprint customers and handled difficult customer interactions
Set payments arrangements for Sprint customers when needed and if they were eligible
Researched every account carefully and answered customers questions pertaining to their bill
Debt Collector
PPLG
09.2022 - 01.2023
Fast paced
Independent working
Customers calling to pay collections
Picker/Packer
Energizer (DHL Supply Chain)
01.2017 - 12.2020
Monitor products to ensure packages do not include defect products
Notify supervisor regarding excessive number of defective parts
Managed all work in compliance with safety procedures
Demonstrate excellent teamwork
Cashier
McDonalds
09.2014 - 05.2015
Communicate effectively with all customers and provide exceptional customer service
Place customers' orders accurately and issue correct change/ receipts
Count money in cash drawers at the beginning and end of every shift to ensure the amounts are correct
Participate in ongoing training to become knowledgeable about the business, customers and any other necessary information
Ensure that counters are well stocked and refrigerators are neat
Ensure that the supervisor is aware anytime food quantities are not enough in supply
Education
High School Diploma -
South Pointe High School
12.2015
Skills
Quick learner
Excellent listener
Highly reliable self-starter
Excellent verbal communication skills
Excellent written communication skills
Ability to adapt to new equipment and technology
Ability to multitask
Ability to provide high quality service
Customer satisfaction
Experience working with diverse backgrounds
Proficient in Microsoft Office Programs
Ability to work effectively in a team
Ability to work independently
Timeline
Debt Collector
PPLG
09.2022 - 01.2023
Customer Service Rep/ Collections Agent
iQor
03.2022 - 07.2023
Picker/Packer
Energizer (DHL Supply Chain)
01.2017 - 12.2020
Cashier
McDonalds
09.2014 - 05.2015
High School Diploma -
South Pointe High School
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