TYRONE JOHNSON
COLUMBIA
Summary
Achieved timely loan approvals through effective origination, processing, and closing management. Delivered accurate documentation reviews and thorough credit analyses that expedited decision-making. Cultivated strong relationships with real estate agents and builders, enhancing collaboration. Streamlined pipeline processes using Microsoft Excel and PowerPoint, resulting in improved efficiency. Strengthened underwriting readiness and borrower experiences through comprehensive financial analysis. Enhanced compliance cycle times and elevated client satisfaction throughout the lending journey.
Overview
31
31
years of professional experience
Work History
Loan Specialist
U.S. Small Business Administration
Washington, DC
04.2022 - 02.2024
- Executed collection and verification of awardee information and documentation to uphold standards of completeness and accuracy.
- Orchestrated communication with awardees to collect essential information for successful portal submissions.
- Guided awardees in comprehending and navigating processes for achieving full loan forgiveness.
Loan Specialist
Highlight Technologies
Fairfax, VA
02.2021 - 04.2022
- Administered Paycheck Protection Program (PPP) loans, ensuring precision and prompt support for clients obtaining financial assistance.
- Facilitated training sessions for individuals and teams, ensuring comprehensive support and guidance for new employees during onboarding.
Production/Team Lead
Amazon.com
Middletown, DE
09.2019 - 02.2021
- Optimized product preparation and sorting processes to enhance shipment accuracy.
- Facilitated training sessions for new employees to enhance team efficiency and improve packaging accuracy.
General Manager
Aaron's Sales and Leasing
Tulsa, OK
03.2016 - 09.2019
- Oversaw recruitment, training, and scheduling of staff to ensure optimal team coordination.
- Managed inventory control processes, merchandise ordering, and delivery schedule coordination.
Night Auditor/Front Desk Clerk
Marriott Hotels
Tulsa, OK
03.2016 - 06.2017
- Ensured guest satisfaction by providing attentive check-in assistance and efficiently managing wake-up call requests.
- Maintained financial accuracy by reviewing accounting records and summarizing daily financial operations.
Supervisor of Security
Avalon
Tulsa, OK
04.2014 - 02.2016
- Oversaw the coordination and task delegation for a dedicated security team, ensuring the efficient operation of all shift responsibilities.
- Maintained comprehensive logs and provided detailed reports on overnight activities to uphold security protocols.
- Conducted the safe and orderly transportation of inmates as required, adhering to strict safety and procedural standards.
Customer Service Representative
Lowe's Home Improvement
Tulsa, OK
11.2012 - 05.2014
- Provided personalized assistance to customers, ensuring their needs were identified and met through effective product recommendations.
- Facilitated customer engagement and enhanced service experience by promoting the adoption of the My Lowe's tracking account.
Real Estate Agent
Hilton Corporation
Orlando, FL
04.2009 - 11.2012
- Established and nurtured client relationships, effectively discerning clients' vacation preferences and investment readiness.
- Managed the sales process from initial contact to closing, adeptly addressing concerns and finalizing sales agreements.
Loan Originator
A Plus Mortgage Solution
Winter Park, FL
04.2006 - 08.2009
- Compiled and processed comprehensive loan applications, ensuring accuracy and completeness prior to submission for approval.
- Facilitated effective communication and document exchange between borrowers and underwriting teams to advance the loan approval process.
- Established and maintained collaborative partnerships with real estate agents and home builders to streamline loan closings and enhance client satisfaction.
Loan Officer
Golden Gate Mortgage
Columbia, SC
04.2001 - 08.2006
- Managed the loan application process, ensuring thorough documentation collection and submission for successful loan approvals.
- Fostered professional relationships with real estate agents and home builders, and coordinated key activities such as appraisals and title searches to facilitate loan closings.
Loan Officer
Conseco Finance
Columbia, SC
07.1999 - 03.2001
- Managed the end-to-end loan application process, ensuring accurate documentation and submission for loan approvals while maintaining a high level of client satisfaction.
- Fostered partnerships with real estate agents and builders to facilitate seamless loan closings and coordinated essential services such as appraisals and title searches.
Loan Officer
UCI Lending
Columbia, SC
03.1995 - 07.1999
- Managed the entire loan application process, ensuring the collection of necessary documents and successful submission for loan approvals.
- Cultivated and maintained strategic partnerships with real estate agents and home builders to facilitate the loan closing process.
Patient Transporter
Prisma Health Richland
Columbia, S.C.
03.2024 - 02.2026
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Worked closely with nursing staff to coordinate patient movements, improving communication and operational efficiency.
- Engaged with patients to create a positive experience, actively listening to their needs and addressing concerns promptly.
Night Auditor
Marriott Fairfield
Columbia, SC
09.2025 - Current
- Provided excellent customer service during night shifts, fostering a welcoming atmosphere that enhanced guest satisfaction.
- Conducted nightly audits to ensure accurate financial reporting, leading to improved transparency in hotel operations.
- Analyzed daily revenue reports to identify trends, enabling informed decisions that optimized pricing strategies.
- Worked closely with front desk staff to resolve guest issues promptly, strengthening teamwork and improving operational efficiency.
- Fostered a positive environment through attentive guest interactions, significantly enhancing overall guest satisfaction and loyalty.
Skills
- Achieved streamlined loan origination and processing by implementing efficient credit analysis and documentation review practices Enhanced customer satisfaction through exceptional service and effective sales communication Leveraged advanced skills in Microsoft Excel and PowerPoint to support operational goals
COURSES
First Aid/CPR None
ADDITIONAL INFORMATION
Military Service US Army Honorable Discharge
Timeline
Night Auditor
Marriott Fairfield
09.2025 - Current
Patient Transporter
Prisma Health Richland
03.2024 - 02.2026
Loan Specialist
U.S. Small Business Administration
04.2022 - 02.2024
Loan Specialist
Highlight Technologies
02.2021 - 04.2022
Production/Team Lead
Amazon.com
09.2019 - 02.2021
General Manager
Aaron's Sales and Leasing
03.2016 - 09.2019
Night Auditor/Front Desk Clerk
Marriott Hotels
03.2016 - 06.2017
Supervisor of Security
Avalon
04.2014 - 02.2016
Customer Service Representative
Lowe's Home Improvement
11.2012 - 05.2014
Real Estate Agent
Hilton Corporation
04.2009 - 11.2012
Loan Originator
A Plus Mortgage Solution
04.2006 - 08.2009
Loan Officer
Golden Gate Mortgage
04.2001 - 08.2006
Loan Officer
Conseco Finance
07.1999 - 03.2001
Loan Officer
UCI Lending
03.1995 - 07.1999