Dawnasia Smith
Columbia,SC
Summary
Customer service specialist with 5+ years of experience in hospitality, retail, and sales. Proven record of exceeding sales goals, resolving complex customer issues, and delivering high-quality guest experiences. Recognized for professionalism, adaptability, and strong communication skills.
Overview
5
5
years of professional experience
Work History
Direct Sales
Carnival Cruise
05.2024 - Current
- Generated new bookings by converting qualified leads, achieving X% over monthly sales targets.
- Present cruise products and offers and make travel recommendations.
- Handled 50+ calls/emails daily, consistently exceeding company benchmarks for response time and resolution.
Customer Service Representative
Coach
10.2021 - 03.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
- Built rapport with customers through active listening, empathy, and personalized interactions.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
Front Desk
Courtyard by Marriott
02.2021 - 11.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
High School Diploma - general studies
Penn Foster Accredited High school
Licensed Cosmetologist -
Paul Mitchell Cosmetology School
South CaroinaMortuary Science -
Piedmont Technical College
South Carolina08.2025
Skills
- Hospitality & Guest Services
- Communication & Interpersonal Skills
- Conflict Resolution & Problem Solving
- Positive attitude
- Time Management
- Multitasking
- Team Work
- Conflict Resolution & Problem Solving
Timeline
Direct Sales
Carnival Cruise
05.2024 - Current
Customer Service Representative
Coach
10.2021 - 03.2023
Front Desk
Courtyard by Marriott
02.2021 - 11.2021
High School Diploma - general studies
Penn Foster Accredited High school
Licensed Cosmetologist -
Paul Mitchell Cosmetology School
Mortuary Science -
Piedmont Technical College
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