Tyshawn D. Walls
Bluffton
Summary
Dedicated and dependable Telecommunications Technician with over 10 years of experience installing, maintaining, troubleshooting, and repairing telecommunications systems. Skilled in fiber optic and copper network installations, customer service, network diagnostics, and ensuring compliance with safety and industry standards. Proven ability to work independently and as part of a team while delivering high-quality service in fast-paced environments. Committed to providing reliable connectivity solutions, resolving technical issues efficiently, and exceeding customer expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Technician
Brightspeed
Beaufort, SC
04.2023 - Current
- Diagnosed and resolved customer issues using troubleshooting techniques and diagnostic tools.
- Collaborated with technical teams to enhance service delivery and customer satisfaction.
- Documented service requests and resolutions in customer relationship management software.
- Trained new technicians on company policies, procedures, and best practices for customer support.
I&R Technician Business
Hargray Communications
Hilton Head Island, SC
01.2020 - 04.2023
- I've been in this position over two years, in those years I learned more of the all the platforms and networking. Worked with customer's I.T assisting with exchange of Hargray’s handoff being DHCP, PPPOE or Static IP. Assisted Hargray’s IPPBX group ensuring their installs went in a proper manner. Communicated with my supervisor on status of projects, achievements, or issues relating to current tasks on a daily basis.
I&R Technician Residential
Hargray Communications
01.2017 - 01.2020
- I’ve been with this company for over a year and a half, I’m certified as a Residential Tech. I am certified and can do installs and repairs on all platforms (HFC, FTTH and ADSL). I’m continuing to improve on an exceptional work ethic and improving my customer education. Thus giving each customer a better experience with this company.
Security Guard Associate
Coastal Security
01.2016 - 01.2017
- My responsibilities are securing premises and personal property: patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Loss Prevention Lead
Belk
01.2015 - 01.2016
- My responsibilities included, investigate/apprehend external theft, assist with internal investigations, reviews cash discrepancies to keep store within allowable guidelines, ensured programs to deter any theft.
Education
High School Diploma -
Hilton Head Christian Academy
Hilton Head Island, SC06.2011
Skills
- I am an active listener, critical thinker, with problem solving skills A team player and a leader, willing to coordinate with team for ideas and solution Committed to learning, time manager, organize, monitor and assess inventory
- NCTI Certified:
- Leadership 101 Conventional
- Installer Conventional
- TechSELLence
- Consumer Digital Electronics Conventional
- Applying Wi-Fi Technologies Conventional
- Fiber Testing & Maintenance Conventional
- Fiber Install & Activation Conventional
- FTTx Basics
Timeline
Customer Service Technician
Brightspeed
04.2023 - Current
I&R Technician Business
Hargray Communications
01.2020 - 04.2023
I&R Technician Residential
Hargray Communications
01.2017 - 01.2020
Security Guard Associate
Coastal Security
01.2016 - 01.2017
Loss Prevention Lead
Belk
01.2015 - 01.2016
High School Diploma -
Hilton Head Christian Academy