U'Manda Williams
Hemingway,SC
Summary
Detail-oriented professional with extensive experience in customer service, claims processing, and managing sensitive patient data. Proven ability to enter and maintain accurate patient demographics and insurance information in compliance with healthcare regulations. Strong analytical skills with a deep understanding of healthcare systems, medical terminology, and HIPAA compliance. Adept at working in fast-paced environments while ensuring the accuracy and confidentiality of all data. Seeking a position as a medical office assistant to utilize skills in data entry, customer service, and regulatory compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Representative (CCR)
Aetna - CVS Health
08.2024 - Current
- Process Medicare claims in full compliance with company, Medicare, and state/federal regulations, ensuring accurate claims resolution
- Handle customer inquiries related to eligibility, benefits, and coverage, updating insurance and demographic data in hospital systems
- Liaise between members, financial counselors, and customer service teams, ensuring that all information is accurate and timely
- Meet key performance metrics for claims processing while maintaining HIPAA compliance and ensuring confidentiality in all communications
Cancer Research Assistant
Claflin University
05.2023 - 08.2023
- Managed patient sample data, adhering to strict documentation protocols to maintain data integrity and compliance with safety regulations
- Entered and tracked research data related to cancer studies in Excel, ensuring that all entries were accurate and complete
- Complied with state and federal research protocols, contributing to high-quality data collection and analysis
Research Assistant
Illinois Institute of Technology
06.2022 - 08.2022
- Prepared and maintained biological research data and tissue samples, ensuring strict compliance with all sample handling and documentation standards
- Assisted in maintaining laboratory safety, compliance with federal regulations, and accurate documentation of all research findings
Call Center Representative
Claflin University
01.2021 - 05.2022
- Updated alumni records, ensuring all data was entered into systems accurately and confidentially, meeting privacy standards
- Provided customer service by answering inquiries and ensuring accurate updates to contact information, contributing to successful engagement campaigns
Education
Certified Electronic Health Records Specialist (CEHRS) -
Horry-Georgetown Technical College (HGTC)
Conway, SC06.2025
Certified Clinical Medical Assistant (CCMA) -
Horry-Georgetown Technical College (HGTC)
Conway, SC12.2024
Bachelor of Science - Biology
Claflin University
Orangeburg, SC05.2022
High School Graduate -
Hemingway High School
Hemingway, SC05.2018
Skills
- Patient Admissions
- Data Entry
- Customer Service
- Patient Support
- Insurance Verification
- Claims Processing
- Medical Terminology
- Clinical Documentation
- HIPAA Compliance
- Confidentiality
- Healthcare Systems
- Software Proficiency
- Attention to Detail
- Accuracy
- Financial Procedures
- Regulations
- State Policy Adherence
- Federal Policy Adherence
- Team Collaboration
- Communication
- Data Management
- Microsoft Excel
- Word Processing
- Documentation
Certification
- Certified Clinical Medical Assistant (CCMA), 12/01/24
- CPR & First Aid Certified, 01/01/23
Timeline
Customer Care Representative (CCR)
Aetna - CVS Health
08.2024 - Current
Cancer Research Assistant
Claflin University
05.2023 - 08.2023
Research Assistant
Illinois Institute of Technology
06.2022 - 08.2022
Call Center Representative
Claflin University
01.2021 - 05.2022
Bachelor of Science - Biology
Claflin University
High School Graduate -
Hemingway High School
- Certified Clinical Medical Assistant (CCMA), 12/01/24
- CPR & First Aid Certified, 01/01/23
Certified Electronic Health Records Specialist (CEHRS) -
Horry-Georgetown Technical College (HGTC)
Certified Clinical Medical Assistant (CCMA) -
Horry-Georgetown Technical College (HGTC)
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