Ursula Hemsing
Aynor
Summary
I have been in the restaurant business since 2005, managed 2 restaurants, and 1 fast food restaurant. Learning to pay attention to detail, to think quickly, and critically. Prior to that I was in customer service. In both types of jobs it’s all about customer service and to ensure the customer’s satisfaction. I Have great organizational skills with my co-workers, I’m able to handle certain situations with little to no help at all and multitask at great speed. Great problem solving skills for the past 22 years. I would love to work for your company for a long period hoping to learn new skills as I have done in my past staying on with the same owners for long periods of time. Taking advantage of being bilingual, speaking, writing and reading fluently English and Spanish. I am great learner and have the ability to learn quickly.
Overview
20
20
years of professional experience
Work History
Process Assistant
Amazon
Hopewell Junction
12.2023 - 12.2024
- Managed daily inventory processes to ensure stock accuracy and availability.
- Collaborated with team members to streamline operational workflows and improve efficiency.
- Assisted in training new hires on safety protocols and standard operating procedures.
Controlled all conveyor belts in the warehouse to ensure products moving at all time in a timely manner.
Responsible for 20+ associates guiding them where to go, how to resolve and assist.
Responsible for dropping problem solve tickets to our RME team to resolve electrical issues.
Responsible for leading meetings, allocating labor, providing work direction, troubleshooting issues to maintain a product and safe environment.
Car loaner/Scheduling Coordinator
Pepe Mercedes Benz
White Plains
02.2021 - 08.2022
- Coordinated service appointments for clients at luxury automotive dealership.
- Managed scheduling for technicians and service advisors efficiently.
- Communicated with customers to confirm appointments and address inquiries.
- Took clients information and scheduled pick and drop off for rental vehicles
- Picked up and dropped off vehicle to clients
Server
Hard Rock Cafe
Myrtle Beach
01.2018 - 01.2020
- Responsible for serving multiple tables.
- Taking orders for delivery.
- Expo, cooked, restocked, and cleaned kitchen and dining room.
- Answered our phone providing customer answers to their questions.
- Booked reservations.
- Used the iPad for seating arrangements.
Server/Bartender/Manager
Rainwater Grill, 105Ten Bar and Grill and Pleasantville pool concession stand
Hastings on Hudson
01.2009 - 01.2015
- Opened both restaurants from the beginning.
- Served, bartended, hosted, and managed.
- Responsible for serving multiple tables.
- Taking orders for delivery.
- Expo, cooked, restocked, and cleaned.
- Planned multiple parties.
- Catered many indoor/outdoor parties.
Bartender
Gryphons Bar & Grill, Pumpernickel/ Saw Mill Tavern
White Plains
01.2005 - 01.2009
- Restocked liquor, changed sodas, kegs, and bottled beers daily before and after shift.
- Cleaned bar top and surrounding areas/ restocked my own ice.
- Iced all necessary bins.
- Made sure all guests were of age.
- Hired, managed, and trained different staff members.
- In charge of ordering food, liquor and necessary supplies and making the payments necessary.
- Opened at 11 am and closed at 4 am.
Server/Hostess
Rudy’s Sports Bar
Hartsdale
- Server, hostess, restocking, and typical side work.
Education
middle/ high school -
La Inmaculada
Chiclayo, Perucertificate - real estate
NYREI
NY, NYSkills
- Inventory management
- Operational efficiency
- Safety training
- Electrical troubleshooting
- Labor allocation
- Customer service
- Event planning
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Staff training
- Meeting facilitation
- Workflow management
- Management support
- Process documentation
- Scheduling coordination
- Assignment delegation
Availability
Open availability. Can start ASAP.
Timeline
Process Assistant
Amazon
12.2023 - 12.2024
Car loaner/Scheduling Coordinator
Pepe Mercedes Benz
02.2021 - 08.2022
Server
Hard Rock Cafe
01.2018 - 01.2020
Server/Bartender/Manager
Rainwater Grill, 105Ten Bar and Grill and Pleasantville pool concession stand
01.2009 - 01.2015
Bartender
Gryphons Bar & Grill, Pumpernickel/ Saw Mill Tavern
01.2005 - 01.2009
Server/Hostess
Rudy’s Sports Bar
middle/ high school -
La Inmaculada
certificate - real estate
NYREI