Valeria Gonzalez
Charleston
Summary
Dynamic customer service professional with a proven track record at Windsor Fashions, excelling in customer assistance and cash handling. Known for delivering exceptional service and maintaining high standards of cleanliness. Reliable and detail-oriented, I consistently enhance customer satisfaction through effective problem-solving and teamwork.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Windsor Fashions
Charleston
01.2025 - Current
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with team members to maintain the store clean and organized.
- Assisted customers in fitting rooms.
Cashier
La Adelita
North Charleston
08.2023 - 01.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Host
Mi Rinconcito Mexicano
Miamia
06.2023 - 08.2023
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Answered phone calls to take reservations and address guest questions and concerns.
- Assisted in seating guests and managing the wait list.
- Completed opening and closing procedures according to set standards.
Education
High School -
Hanahan High School
Hanahan01.2024
Skills
- Customer service
- Customer assistance
- Cleaning and sanitizing
- Cash handling
- Customer service excellence
- Cash register operation
- Attention to detail
- Reliability and punctuality
- Inventory management
References
Claudia Chavez, La Adelita, Owner, (843) 818-3903, claudia.gutierrez@gmail.com
Languages
Spanish, Fluent
Timeline
Customer Service Representative
Windsor Fashions
01.2025 - Current
Cashier
La Adelita
08.2023 - 01.2024
Host
Mi Rinconcito Mexicano
06.2023 - 08.2023
High School -
Hanahan High School
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