Valerie Butler

Processing of Voters  Assisting Clerks with Polling Place Opening and Closing arrangements and checklists  Activation of the Voting system  Compliance with Election Laws and Procedures  General assistance to Voters  Curbside Voting

Jury/Non-Jury Trial Docket Coordinator

Provided direct support to judges and attorneys including case research and file management

Please see attached resume

• Helped customers complete purchases, locate items, and join reward programs.
• Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Maintained clean sales floor and straightened and faced merchandise.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for DirectTV
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Addressed customer account discrepancies and concerns.
• Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
• Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Addressed customer account discrepancies and concerns.
• Detailed payment options and explained price, receipt and billing details to customers.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of cashiers, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Reconciled and corrected issues with financial records.
• Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
• Generated detailed financial reports for management review, facilitating informed descion-making.