Vameika Hampton
Columbia,SC
Summary
Successful in account maintenance, problem-solving, and proactive procedures, consistently leveraging strengths to ensure smooth operations and prevent issues. Proficient in both Windows and Mac systems, with expertise in utilizing programs such as Excel, Microsoft Word, and Power Point. Collaborative team player prioritizing shared goals. Demonstrated self-sufficiency and a strong work ethic while working remotely for the past six years.
Overview
22
22
years of professional experience
Work History
Customer Service III
Aflac
01.2016 - Current
- Emailed, faxed, and mail invoices to the Groups or Agents
- Change billing from paper to online
- Worked with Brokers on billing issues
- Change the frequencies of the billing to from 9 to 10-month billing
- Worked on Paylogix system with billing with POC
- Send in force and out of force reports
- Assist brokers with claims on large accounts
- Assist with Claims Short Term Disability
- Assist with LTD claims
- Assist with Hospital Indemnity
- Averaging 50 to 80 calls a day
- Meeting Metrics every day
- Being efficient on each call
- 1st call resolution
Customer Service II
Aflac
01.2012 - 01.2016
- Answer Calls about claims
- Research claims information
- Train New Hires
- Note Accounts
- Mail and Email Claim Forms
- Provide claims status
- Port Accounts
Customer Service
Sprint
01.2009 - 01.2012
- Answer inbound calls
- Take payments
- Offer different products and plans
- Reset Devices
- Trouble shoot phones and networks
- Worked with sales and commission
Customer Service
Calltech Communications
01.2003 - 01.2007
- Worked with 9 different states, troubleshooting networks
- Assisted New Residential and Business Customers with Installation of DSL
- Troubleshoot connectivity issues
- I ran Line test on customer issues
- Dispatch Technician out to customer home or business
- I ran ping test
- I helped set up routers, Linksys, Netgear, D-Link, and Belkin
- I worked with business that had more than 20 plus PC’s on a network
- Open Pinholes that help with multi static IP address
- Helped with VPN connectivity issues
Education
Nursing
Midland tech
Columbia, SC01.2000
kaplan University
01.2016
Skills
- Problem-Solving
- Researching
- Self-Sufficient
- Computer Skills
- Team Player
- Good Listener
Timeline
Customer Service III
Aflac
01.2016 - Current
Customer Service II
Aflac
01.2012 - 01.2016
Customer Service
Sprint
01.2009 - 01.2012
Customer Service
Calltech Communications
01.2003 - 01.2007
kaplan University
Nursing
Midland tech
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