Vanessa Carroway
Hartsville
Summary
Dedicated Residential House Manager with expertise in individualized care planning, staff scheduling, and safety compliance. Proven ability to enhance patient monitoring and training, ensuring high-quality care in residential settings. Results-oriented professional with over 8 years in residential care management. Adept in budget management and staff training, ensuring safety compliance and effective patient monitoring. Committed to enhancing care quality and operational efficiency across facilities. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
Work History
Residential House Manager
SCDSNB
Hartsville
07.2018 - 10.2026
- Supervised daily operations of residential facilities for individuals with disabilities.
- Coordinated staff schedules to ensure adequate coverage and support for residents.
- Developed and implemented individualized care plans tailored to each resident's needs.
- Trained new employees on policies, procedures, and best practices for resident care.
- Facilitated communication between families, staff, and healthcare providers regarding resident progress.
- Conducted regular safety inspections to maintain a secure living environment for residents.
- Organized recreational activities to promote social engagement among residents.
- Created monthly reports on the condition of the property for management review.
- Inspected property regularly to ensure compliance with safety standards.
- Ensured that all areas were clean and presentable at all times.
- Prepared budget forecasts based on past expenditure data and upcoming projects requiring funding approval from management authorities.
- Managed scheduling of staff and contractors, ensuring timely completion of tasks.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Home Healthcare
Private Duty In-Home Care
Manning
11.2025 - 06.2026
- Provided personal care and assistance to clients with daily living activities.
- Monitored patient health by checking vital signs and reporting changes.
- Assisted clients with mobility and transportation to appointments.
- Administered medications as directed by healthcare professionals.
- Communicated effectively with families regarding patient needs and progress.
- Maintained a clean and safe environment for patients at all times.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
Front Desk Manager
Fairfield By Marriott
Hartsville
05.2013 - 07.2018
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supervised front desk staff and provided training on customer service standards.
- Resolved guest inquiries and complaints promptly to enhance satisfaction levels.
- Coordinated room assignments and maintained accurate reservation records daily.
- Implemented hotel policies and procedures to promote efficient service delivery.
- Monitored inventory of supplies and ordered necessary items for front desk operations.
- Collaborated with housekeeping to ensure room readiness for arriving guests.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Promoted loyalty programs to encourage repeat business from customers.
- Prepared monthly budgets for the front office department based on projected sales figures.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Greeted guests upon arrival and checked them in to their rooms.
- Created and optimized employee schedules for shift coverage.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Completed financial audits on scheduled basis.
- Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Hartsville High
Hartsville, SC05-1990
Skills
- Individualized care planning
- Staff scheduling
- Safety compliance inspection
- Training and development
- Budget management
- Patient monitoring
Timeline
Home Healthcare
Private Duty In-Home Care
11.2025 - 06.2026
Residential House Manager
SCDSNB
07.2018 - 10.2026
Front Desk Manager
Fairfield By Marriott
05.2013 - 07.2018
High School Diploma -
Hartsville High