Vanessa Gaither
Rock Hill
Summary
I am a highly motivated individual who is very ambitious and understands the concept of teamwork, customer satisfaction, and accountability in the workplace.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Financial System Support Analyst
Compass Group
01.2020 - Current
- Work with developers and business team members to identify process and/or application improvements
- Subject matter expert and point of escalation for financial systems issues
- Vendor Management
- Onboarding- New User Setup/Modification
- New hire training
- Implement knowledge base articles, SOP using Smart IT
- Ad hoc reporting
Financial System Support Analyst
Compass Group
01.2005 - 01.2020
- Assist business units with accounts receivable, accounts payable, inventory, transfers, budget, forecasting, and posting journal entries
- Assist business units with financial reporting issues and discrepancies
- Assist business units with weekly and month end close process
- Support Compass Group proprietary accounting systems: TeamFinance, Efinance, Myfinance (similar to Microsoft Dynamics GP)
- Troubleshoot and resolve technical and application issues over the phone, chat, and ticket submission
- Utilize remote desktop tool to provide remote assistance for business units
Accounts Payable Specialist
Muzak
01.2003 - 01.2005
- Reconcile accounts
- Process incoming payments
Education
Bachelor Of Science - Computer Science
South Carolina State University
01.2003
Skills
- Data Analysis
- Customer service
- Accounting and financial management
- Root Cause Analysis
- Troubleshooting
- Microsoft Office
- Microsoft Access
- Microsoft Teams
- Windows
- SQL
- Remedy
- LogMeIn rescue
- Pivot Tables
- VLookup
- Active Directory
- One Note
- Helix
- SAP
- Sharepoint
- Service now
Certification
- Project Management
- Data Analytics
- SQL
- Microsoft Excel
- Microsoft Word
- PowerPoint
Timeline
Senior Financial System Support Analyst
Compass Group
01.2020 - Current
Financial System Support Analyst
Compass Group
01.2005 - 01.2020
Accounts Payable Specialist
Muzak
01.2003 - 01.2005
Bachelor Of Science - Computer Science
South Carolina State University
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