Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Sanchez Flores

Hodges

Summary

Dynamic sales associate with a proven track record at JD's Fashion, excelling in customer engagement and relationship building. Recognized for enhancing customer loyalty and optimizing inventory management. Skilled in problem-solving and proficient with point-of-sale systems, I thrive in fast-paced environments, delivering exceptional service and driving sales growth.

Overview

8
8
years of professional experience

Work History

Sales Associate

JD's Fashion
07.2018 - Current
  • Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
  • Managed inventory levels, ensuring timely restocking and organization of merchandise displays.
  • Trained new team members on sales techniques, product knowledge, and store policies.
  • Utilized point-of-sale systems for processing transactions and handling cash efficiently.
  • Collaborated with management to develop promotional strategies that increased foot traffic and sales volume.
  • Resolved customer complaints effectively, maintaining a positive store environment and reputation.
  • Analyzed sales trends to optimize stock levels and improve product offerings based on customer preferences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Waitress

McAlister's Deli
07.2017 - 07.2018
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted with menu knowledge to enhance guest dining experiences.
  • Maintained cleanliness and organization of service areas and tables.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Processed customer orders accurately using point-of-sale systems.
  • Adapted quickly to changing priorities during peak service hours.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Cosmetologist

Greenwood High School
Greenwood SC
07-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Conflict resolution
  • Sales expertise
  • Product recommendations
  • Relationship selling
  • Friendly and outgoing
  • Customer engagement
  • Hospitality and accommodation

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

JD's Fashion
07.2018 - Current

Waitress

McAlister's Deli
07.2017 - 07.2018

Cosmetologist

Greenwood High School

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Ana Sanchez Flores