Venus Covington
Bennettsville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Foundever (Remote)
07.2024 - Current
- Followed up on patient feedback to ensure satisfaction with care.
- Addressed patient concerns and resolved issues in a timely manner.
- Handled scheduling of appointments and managed patient records.
- Processed patient registration and verified necessary information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Assistant Manager
Refuel Operating Company
06.2023 - 10.2024
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Developed a system for tracking inventory and ordering supplies as needed
- Resolved conflicts between team members in an effective manner
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High school diploma -
Marlboro County High School
06.2023
Skills
- Food service
- Serving
- Cleaning
- Cashiering
- Math
- Customer service
- Cash handling
- Cash register
- Basic math
- Communication skills
- Sales
- English
- Computer skills
- Driving
- Phone etiquette
- Data entry
- Microsoft Excel
- Restaurant experience
- Leadership
- Senior care
- POS
- Manufacturing
- Time management
- Grocery store
- Upselling
Certification
Driver's License, 06/01/24, Present
Timeline
Healthcare Customer Service Representative
Foundever (Remote)
07.2024 - Current
Assistant Manager
Refuel Operating Company
06.2023 - 10.2024
High school diploma -
Marlboro County High School
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