Velecia Mckay
Columbia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Uber
02.2022 - Current
- Maintain active communication with control handlers, relaying essential information on traffic delays and conditions
- Follow all traffic laws and safe driving procedures, including at night and in wet or snowy conditions
- Achieved a near-perfect (99.5%) customer satisfaction rating in 2022
- Delivered customers’ orders quickly and safely
- Use satellite navigation systems to avoid traffic and find the quickest routes
Account Representative
PayTomorrow
09.2023 - 01.2025
- Existing merchant support and overall sales team support
- Compiled documents for underwriting submission
- Answered incoming Merchant phone calls and emails and provided assistance
- Provided training to new Merchants
- Organized and coordinated merchant website integrations with Development
- Maintained communication with existing merchants to ensure continued participation
Payroll Software Technician
Omni Interactions
01.2021 - 09.2023
- Conducted thorough testing and troubleshooting of payroll software to identify and resolve technical issues promptly
- Assisted in the development and documentation of payroll software processes and procedures to ensure consistency and compliance with industry standards
- Reconciled payroll balance account
- Stay informed about changes in tax and deduction laws that apply to the payroll process
Credit Card Specialist
Alorica
07.2020 - 12.2022
- Investigated and resolved customer disputes and chargebacks in a timely and efficient manner
- Monitored account activity for fraud detection and prevention, taking appropriate action as needed
- Built strong relationships with customers to increase retention and loyalty.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Office Manager
Sizemore, Inc.
01.2017 - 04.2019
- Oversaw day-to-day operations of office, including managing office supplies, scheduling meetings, and handling inquiries.
- Implemented new organizational systems to streamline processes and increase overall efficiency.
- Trained and supervised administrative staff, delegating tasks and providing ongoing support.
- Maintained accurate records and databases, ensuring timely and accurate reporting to management.
- Collaborated with team members across departments to coordinate office events and projects.
- Assist in establishing outreach and recruitment strategies
Customer Service Associate
Kmart
10.2009 - 01.2017
- Maintained a clean and organized store environment to enhance the overall shopping experience for customers.
- Responsible for handling cash transactions accurately and efficiently while providing friendly and professional service to customers.
- Assisted with inventory management by conducting regular stock checks and reporting on product availability to management.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05.2010
Skills
- Communication
- Leadership
- Problem Solving
- Active Listening
- Computer Proficiency
- Analytical and Quantitative
Timeline
Account Representative
PayTomorrow
09.2023 - 01.2025
Independent Contractor
Uber
02.2022 - Current
Payroll Software Technician
Omni Interactions
01.2021 - 09.2023
Credit Card Specialist
Alorica
07.2020 - 12.2022
Office Manager
Sizemore, Inc.
01.2017 - 04.2019
Customer Service Associate
Kmart
10.2009 - 01.2017
High School Diploma -
Lower Richland High School