Industry Insights
Venkata Akhil Sai ANNAM
NELLORE
Summary
Adept Pharmacy Manager with a proven track record at D'Offay Pharmacy, enhancing pharmacy operations and team efficiency. Excelled in pharmacovigilance and drug safety, coupled with exceptional team management and communication skills. Achieved significant improvements in medication management and compliance, leveraging expertise in clinical pharmacy and Microsoft Office Applications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
D'Offay Pharmacy
Anse Aux Pins
03.2024 - Current
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Performed regular audits of patient records to ensure compliance with HIPAA regulations.
- Improved organization and supply management policies for medicines and materials.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Explained policies, procedures and services to patients.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Maintained current knowledge of pharmaceutical products available from various suppliers.
Quality Analyst
Indegene
Bangalore
10.2022 - 01.2024
- Self-updating on pharmacovigilance, regulatory authorities' guidelines, PVSDEA's, and updating the team on new guidelines as per the project requirements.
- Quality check on the MICC calls and processed cases (Adverse Events, Product quality complaints, and Medical Inquiries).
- Training the team on new updates of PVSDEA data for stakeholders, and continuous feedback on quality improvement.
- Volunteering in clarification sessions one-on-one with Medical Engagement Associates.
- Presenting quality data to the client with highest accuracy.
- Standardizing the call script quality and documentation patterns.
Senior Medical Engagement Associate
Indegene
Bangalore
03.2022 - 10.2022
- Handle inbound and outbound calls from the patients, and resolve their queries using the appropriate source of information (client-defined FAQs and responses).
- Maintain data hygiene, and validate it.
- Report adverse events (AEs) and market complaints as per the standard operating procedure.
- Capture details related to AEs reported by patients in predefined templates and timelines.
- Coordinate with internal stakeholders to run the operations seamlessly.
- Attend review meetings with internal leads at regular intervals.
- Responsible for strictly adhering to quality standards for various deliverables, as decided by the business unit or client.
- Responsible for participating in assigned training programs relevant to the job.
- Complete client-specific training, if applicable. Responsible for building mastery in the assigned therapy area through self-learning and formal training.
- Volunteer in training programs to develop skills in areas relevant to the job, in addition to the areas of interest.
- Participate in and contribute to various continuous improvement initiatives or company-driven initiatives.
Data Quality Analyst
QUESS IT STAFFING
Bangalore
06.2021 - 01.2022
- Collaborated with Accenture Solutions as a contractor, Quess Corp as a supplier, having worked on the segments of pharmacovigilance below.
- ArisG Database.
- MedDRA coding.
- Event picking from the narrative.
- Duplicate check from the database.
- Populating causality for the event.
- Allotment of seriousness criteria for the case (A, B, C, and D).
- Expertise in Microsoft applications (MS Office).
SENIOR ASSOCIATE PHARMACIST
MEDLIFE INTERNATIONAL PVT LTD
Bangalore
03.2020 - 03.2021
- Processing the medicine orders.
- Counseling the patients over the calls.
- Upselling the herbal supplements for the respective disorders and diseases.
- Accomplishing the set company sales requirements.
Hospital Pharmacist
JMJ HOSPITAL
Bangalore
03.2018 - 06.2019
- Approval for dispensed pharmacy prescriptions.
- Counseling on the usage of medicine for the patients.
- Coordinating the purchase of medicine.
- Coordinating the medicine prescription errors between doctors, patients, and pharmacy.
- Worked as a shift in-charge for IP pharmacy, operation theatre pharmacy, and outpatient pharmacy.
- Maintained narcotics
- Worked as a lead for five staff members.
Education
Bachelor of Science - Pharmacy
Jawaharlal Nehru Technological University
Ananthapur, Andhra Pradesh, India12-2018
12th - Biological Sciences
NARAYANA JUNIOR COLLEGE
Andhra Pradesh05-2012
High School Diploma -
SRI SAI VIDYANIKETHAN E.M SCHOOL
Andhra Pradesh07-2010
Skills
- Pharmacy operations management
- Drug utilization review
- Team management
- Pharmacovigilance
- ICSR, MedDRA, ArisG
- Drug safety
- Case Analysis
- Quality Checks
- Training and mentoring
- Case audits
- Case processing
- Clinical Pharmacy
- Microsoft Office Applications
- Communication
- Computers
Certification
- INDIAN PHARMACY CONGRESS 2015, HYDERABAD
- Faculty Development Program
- Duolingo English Test, 10/31/25
Projects
Analysis of chalcone derivatives and its pharmacological uses, 120 Days, Synthesis and evaluated the chalcone derivatives.
Languages
- ENGLISH
- HINDI
- TELUGU
- KANNADA
Interests
Artificial inteligence
Drug Saftey
Timeline
Pharmacy Manager
D'Offay Pharmacy
03.2024 - Current
Quality Analyst
Indegene
10.2022 - 01.2024
Senior Medical Engagement Associate
Indegene
03.2022 - 10.2022
Data Quality Analyst
QUESS IT STAFFING
06.2021 - 01.2022
SENIOR ASSOCIATE PHARMACIST
MEDLIFE INTERNATIONAL PVT LTD
03.2020 - 03.2021
Hospital Pharmacist
JMJ HOSPITAL
03.2018 - 06.2019
Bachelor of Science - Pharmacy
Jawaharlal Nehru Technological University
12th - Biological Sciences
NARAYANA JUNIOR COLLEGE
High School Diploma -
SRI SAI VIDYANIKETHAN E.M SCHOOL
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