Verginia Light
Gray Court,SC
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled 30-60 calls per day efficient finding satisfactory resolutions for the client
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Spectrum
03.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
N/A -
Hillcrest High School
Simpsonville, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
Timeline
Customer Service Representative
Concentrix
08.2022 - 09.2024
Sales Associate
Spectrum
03.2020 - 07.2022
N/A -
Hillcrest High School
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