Overview
Work History
Education
Skills
Timeline
Generic

Verginia Light

Gray Court,SC

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
08.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled 30-60 calls per day efficient finding satisfactory resolutions for the client
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Spectrum
03.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

N/A -

Hillcrest High School
Simpsonville, SC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Representative

Concentrix
08.2022 - 09.2024

Sales Associate

Spectrum
03.2020 - 07.2022

N/A -

Hillcrest High School

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