Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Vernesia Sansbury

Florence

Summary

Dynamic Customer Service Specialist with a proven track record at Hope Health, adept at problem-solving and active listening. Successfully managed high call volumes while ensuring compliance with HIPAA regulations, enhancing patient satisfaction. Organized and detail-oriented, I excel in multitasking and delivering effective healthcare advocacy.

Healthcare professional with thorough understanding of patient advocacy and healthcare systems. Known for achieving impactful results by ensuring patients receive resources and support they need. Highly collaborative, adaptable to changing environments, and consistently dependable. Expertise in patient education and healthcare navigation, with strong focus on empathy and integrity.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Hope Health
06.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Customer Service Representative

Concentrix, A SYNNEX Corporation
03.2018 - 05.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Administrator

World Impact Church
03.2008 - 09.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Loss Mitigation Specialist

Washington Mutual
08.1996 - 04.2003
  • Remained updated with latest information related to mortgage products and services being offered.
  • Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.

Education

Associate of Science - Accounting

Dekalb College
Decatur, GA
05-1994

Skills

  • Organized and detail oriented
  • Schedule management
  • Health education
  • Public outreach
  • Healthy living plans
  • Microsoft office proficiency
  • Healthcare advocacy
  • Multitasking
  • Problem-solving
  • Active listening
  • MS office
  • Excellent communication
  • Critical thinking
  • Administration and management

Certification

Insurance Agent

Interests

  • Mindfulness Practices
  • I participate in low-impact exercises to strengthen core muscles
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Customer Service Specialist

Hope Health
06.2024 - Current

Customer Service Representative

Concentrix, A SYNNEX Corporation
03.2018 - 05.2024

Administrator

World Impact Church
03.2008 - 09.2021

Loss Mitigation Specialist

Washington Mutual
08.1996 - 04.2003

Associate of Science - Accounting

Dekalb College

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Vernesia Sansbury