Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Bruntrager

Pawleys Island

Summary

Results-driven Manager with a focus on enhancing team performance through effective training and customer service. Proven ability to oversee operations, develop policies, and implement collaborative strategies to drive organizational success.

Overview

35
35
years of professional experience

Work History

Human Resources Manager

Affordables Apparel
Pawleys Island
06.2021 - 01.2026
  • Oversaw hiring, training, and performance management across all locations.
  • Contributed to development of policies and procedures as part of executive management.
  • Delivered exceptional customer experiences through personalized interactions.

Retail Operations Director

Affordable Apparel
Summerville
06.2008 - 01.2020
  • Oversaw daily store operations to deliver seamless customer experiences.
  • Trained staff on customer service best practices, enhancing service quality.
  • Analyzed sales data to identify trends and optimize stock management.
  • Led team meetings to communicate operational updates and align goals.
  • Ensured compliance with retail policies and safety regulations consistently.
  • Collaborated with management to develop effective strategies for business objectives.
  • Implemented new technologies, including point-of-sale systems, to streamline operations.
  • Monitored daily operations, identifying issues and developing appropriate solutions.

Regional Branch Operations Manager

M & T Bank
Fishkill
12.1990 - 10.2003
  • Oversaw daily branch operations, ensuring compliance with bank policies to mitigate risk.
  • Trained new employees and established first Supermarket Banking Offices in the region, expanding service reach.
  • Implemented process improvements to streamline operations and reduce wait times.
  • Trained and mentored staff on operational procedures and customer interactions to enhance service quality.
  • Provided comprehensive training for new tellers on banking procedures and customer service skills.
  • Collaborated with regional leadership to align branch goals with corporate strategies.
  • Facilitated regular team meetings to communicate updates and gather feedback from staff.

Education

High School Diploma -

New Hyde Park Memorial HS
New Hyde Park, NY
06-1966

Some College (No Degree) - Business

Nassau Comm College
Garden City, NY

Skills

Employee relations

Training effectiveness

  • Customer service

Problem solving

Attention to detail

Timeline

Human Resources Manager

Affordables Apparel
06.2021 - 01.2026

Retail Operations Director

Affordable Apparel
06.2008 - 01.2020

Regional Branch Operations Manager

M & T Bank
12.1990 - 10.2003

High School Diploma -

New Hyde Park Memorial HS

Some College (No Degree) - Business

Nassau Comm College
Veronica Bruntrager