VERONICA LOTT
NORTH AUGUSTA
Summary
Highly motivated individual with experience in providing exceptional customer service. Adept at resolving customer complaints in a timely and professional manner. Proven ability to build strong customer relationships and provide effective customer service solutions. Results-driven professional with experience in providing customer service in English and Spanish. Proven ability to quickly identify customer needs and develop solutions. Excellent interpersonal and communication skills an aptitude for troubleshooting and problem solving. Track record of consistently exceeding customer expectations and delivering top-notch customer service.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
AUGUSTA SPORTSWEAR
01.2011 - Current
- Engaged with customers to identify service needs and determine appropriate offerings.
- Resolved issues and complaints and processed orders and returns, set up new accounts.
- Spoke clearly and persuasively in positive or negative situations, listening to customers to assist in what they are needing.
- Complete ongoing training to stay abreast of product, service and policy changes.
- Utilized strong bilingual communication skills to successfully assist customers.
Bilingual Collections Specialist
NCO FINANCIAL
08.2008 - 11.2010
- Negotiated with customers to reach payment agreements.
- Monitored outstanding account balances and determined need for further collections action.
- Generated invoices and sent out payment reminders.
- Assisted Spanish speaking customers with questions and needs, as far as there accounts.
- Tracked and resolved discrepancies and past-due balances in accounts.
- Negotiated credit extensions when necessary.
- Advised customers of necessary actions and strategies for debt repayment.
Education
High School Diploma -
Buena High School
Arizona06-1983
Skills
- Bilingual interpretation services
- Effective communication skills
- B2B client support
- Customer service operations
- Customer support expertise
- Client support expertise
- Policy compliance
- Assessing client expectations
Certification
- CNA Certificate
- Phlebotomist Certificate
Timeline
Bilingual Customer Service Representative
AUGUSTA SPORTSWEAR
01.2011 - Current
Bilingual Collections Specialist
NCO FINANCIAL
08.2008 - 11.2010
High School Diploma -
Buena High School
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