Veronica Richardson
Darlington
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality, notably at Howard Johnson Inn. Proven ability to resolve guest issues and enhance guest relations, demonstrating strong problem-solving skills and meticulous cash handling. Committed to delivering exceptional service and fostering positive experiences for all patrons.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Howard Johnson Inn
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier
Carolina C Store
12.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Longhorn Steakhouse
10.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Quincy’s Steakhouse
04.2019 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associate Of Business Administration - Business Administration
Florence-Darlington Technical College
Florence, SC06.2004
High School Diploma - Diploma
Darlington High School
Darlington, SC06.1999
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Guest accommodations
- Listening skills
- Administrative skills
- Clerical duties
Timeline
Front Desk Agent
Howard Johnson Inn
04.2024 - Current
Cashier
Carolina C Store
12.2021 - 03.2023
Server
Longhorn Steakhouse
10.2019 - 11.2021
Server
Quincy’s Steakhouse
04.2019 - 10.2021
Associate Of Business Administration - Business Administration
Florence-Darlington Technical College
High School Diploma - Diploma
Darlington High School
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