Veronica Sarin
Spartanburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Fred Anderson Honda
06.2023 - 11.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Receptionist Assistant
Mays Auto Sales
01.2018 - 11.2022
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
Education
Associate of Science - Marketing Management And Research
Spartanburg Community College
Spartanburg, SC06.2022
High School Diploma -
Dorman High School
Roebuck, SC05.2018
Skills
- Customer service focus
- Staff Training and Development
- Technical knowledge
- Service planning
- Schedule Coordination
- Sales Support
- Team building expertise
- Database Administration
- Employee Relations
- Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Multitasking and Organization
- Goal-Oriented
- Team Leadership
- Workplace Safety
- Trustworthy and Honest
- Relationship Building
- Outgoing and Energetic
- Flexible Schedule
- Leadership Development
- Work Planning and Prioritization
- Strategic business planning
- Goal Setting
- MS Office
Certification
- Certified Dealership License - CIADA - (10/2019-Present)
Timeline
Assistant Service Manager
Fred Anderson Honda
06.2023 - 11.2023
Receptionist Assistant
Mays Auto Sales
01.2018 - 11.2022
Associate of Science - Marketing Management And Research
Spartanburg Community College
High School Diploma -
Dorman High School
- Certified Dealership License - CIADA - (10/2019-Present)
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