Veta Russell
Manning
Summary
Dynamic Head Housekeeper with expertise in team leadership and inventory management. Proven success in maintaining high cleanliness standards and resolving customer inquiries to enhance guest satisfaction.
Overview
5
5
years of professional experience
Work History
Head Housekeeper
Starlight stay
Manning
01.2023 - Current
- Supervised daily cleaning operations for guest accommodations at Starlight Stay.
- Trained and mentored housekeeping staff on cleaning standards and procedures.
- Maintained inventory of cleaning supplies and equipment to ensure operational efficiency.
- Implemented quality control checks to uphold high cleanliness standards.
- Conducted regular inspections of rooms to maintain service excellence.
- Coordinated scheduling of housekeeping staff to optimize workflow and coverage.
- Resolved customer complaints promptly and professionally, enhancing guest satisfaction.
- Prepared monthly budget forecasts for housekeeping department expenses.
Healthcare Customer Service Representative
CVS/caremark
Clearwater
02.2023 - 11.2025
- Managed customer inquiries regarding prescription services and medication availability.
- Assisted patients in navigating insurance benefits and coverage options.
- Collaborated with pharmacists to resolve medication-related questions and issues.
- Educated customers on proper medication usage and storage practices.
- Processed prescription orders accurately using pharmacy management systems.
- Handled sensitive health information in compliance with privacy regulations.
- Trained new team members on customer service protocols and procedures.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Collected payments from patients and entered them into the billing system accurately.
- Collaborated with billing and coding departments to address workflow issues.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Ensured that proper follow up was completed after each interaction with a customer.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Scheduled appointments for patients using the electronic health records system.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
Healthcare Customer Service Representative
ContinuumGlobal Solution
Texas City
02.2021 - 02.2022
- Managed customer inquiries regarding prescription services and medication availability.
- Assisted patients in navigating insurance benefits and coverage options.
- Processed prescription orders accurately using pharmacy management systems.
- Collaborated with pharmacists to resolve medication-related questions and issues.
- Educated customers on proper medication usage and storage practices.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Ensured that proper follow up was completed after each interaction with a customer.
- Scheduled appointments for patients using the electronic health records system.
- Collaborated with billing and coding departments to address patient inquiries.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Compiled reports on patient visits for management review as needed.
- Generated monthly performance metrics reports based on customer feedback survey results.
Education
Bachelor of Science - Health Care Administration
Western Governors University
06-2029
Associate of Applied Science - Health Administration
Ultimate Medical Academy
03-2024
Skills
- Housekeeping operations
- Cleaning and sanitation practices
- Room inspection and turndown service
- Laundry management
- Inventory management
- Team leadership and scheduling
- Employee engagement initiatives
- Customer service and support
- Conflict resolution strategies
- Data entry accuracy
- Health information systems
Education and Training
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Timeline
Healthcare Customer Service Representative
CVS/caremark
02.2023 - 11.2025
Head Housekeeper
Starlight stay
01.2023 - Current
Healthcare Customer Service Representative
ContinuumGlobal Solution
02.2021 - 02.2022
Bachelor of Science - Health Care Administration
Western Governors University
Associate of Applied Science - Health Administration
Ultimate Medical Academy