Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicky Lugiewicz

Summerville

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

30
30
years of professional experience

Work History

Account Manager

Applied Industrial Tech/Bearing Distributors
02.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Built relationships with customers and community to promote long term business growth.

Operations Manager

Bearing Service Company
03.1995 - 12.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associates in Accounting -

GDJC And TCJVS
Lordstown, OH
06-1980

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relationship management
  • Goal oriented
  • Account development
  • Issue resolution
  • Networking skills
  • Team Training
  • Strategic account planning
  • Sales reporting
  • Contract negotiation
  • Strategic planning
  • Cross-functional collaboration
  • Territory management
  • Customer relationship management (CRM)
  • New account creation
  • Business development and planning
  • Staff management
  • Sales expertise
  • Vendor management
  • Lead prospecting
  • Lead development
  • Client relationship building
  • Goals and performance
  • Documentation and reporting
  • Project management
  • Account servicing
  • Business development
  • Relationship building and management
  • Sales development
  • Vendor relations
  • Cold calling skills
  • Order management
  • Account servicing skills
  • Customer needs assessment

Timeline

Account Manager

Applied Industrial Tech/Bearing Distributors
02.2022 - Current

Operations Manager

Bearing Service Company
03.1995 - 12.2021

Associates in Accounting -

GDJC And TCJVS

Similar Profiles

CREATE PROFILE
Vicky Lugiewicz