VICTORIA CARTER
Florence
Summary
Dynamic Operating Director at Cornerstone Caregiving with a proven track record in business development and financial management. Expert in building referral networks and fostering team motivation, I drive client satisfaction through strong communication and strategic marketing initiatives. Committed to creating a positive workplace culture while ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Operating Director
Cornerstone Caregiving
Florence
06.2024 - Current
- Independently oversee and direct this branch, along with exceptional, continuous corporate training and support.
- Business Development: Create and implement a marketing plan to position Cornerstone as the preferred in-home care provider.
- Referral Building: Foster and maintain relationships with referral partners, such as hospitals, hospices, senior living facilities, and more.
- Staffing and Scheduling: Hiring and onboarding new team members, and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers, and partners.
- In-home assessments: Build strong client relationships, conduct intakes, and ensure client satisfaction.
- Financial Management: Oversee the office budget that is reflected in profit and loss statements.
- Cultivating Culture: Creating the workplace of choice for your territory. Set your own standard through incentivizing, motivating, setting the tone of your team morale.
Sales Representative
Touchless Therapeutics
Lexington
05.2023 - 06.2024
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Managed customer accounts by providing accurate information on product availability and pricing
- Developed comprehensive proposals for prospective clients based on their needs
Education
Bachelor of Science - Neuroscience, Biology and Pharmacology Minor
University of Kentucky
Lexington, KY12.2023
Skills
- Team Motivation
- Strong Communication
- Self-motivating
- Active Listening
- Time management
- Referral network building
- Financial management
- Business development
Awards
- CPR Certified
- National Honors Society
References
References available upon request.
Timeline
Operating Director
Cornerstone Caregiving
06.2024 - Current
Sales Representative
Touchless Therapeutics
05.2023 - 06.2024
Bachelor of Science - Neuroscience, Biology and Pharmacology Minor
University of Kentucky
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