Victoria Hensley
Sumter,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent customer service and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
World Finance Company North #334
08.2016 - Current
- Built and established relationships with clientele to improve future business opportunities.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided outstanding customer service on phone and in person.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Utilized tax software to prepare returns and meet deadlines.
Customer Service Representative
People's Finance Company #312
09.2013 - 08.2016
- Responded to customer requests for products, and services
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Advised clients of financial services that could prove to be beneficial.
- Used skip tracing and other techniques to locate debtors.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
Customer Service Representative
World Finance Company #332
07.2013 - 09.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Delivered prompt service to prioritize customer needs.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Shift Manager
The Shrimper
02.2011 - 07.2013
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Checked and monitored inventory levels to reorder items.
- Trained and mentored new employees to maximize team performance.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Education
Associate of Science - Radiology
Florence-Darlington Technical College
Florence, SCHigh School Diploma -
Sumter High School
Sumter, SC06-2011
Skills
- Financial services
- Credit analysis
- Cash handling
- Regulatory compliance
- Account documentation
- Technical solution analysis
- Account retention
- Relationship building and management
- Reliable
- Goals and performance
- Multi-tasking
- Attention to detail
Timeline
Financial Services Representative
World Finance Company North #334
08.2016 - Current
Customer Service Representative
People's Finance Company #312
09.2013 - 08.2016
Customer Service Representative
World Finance Company #332
07.2013 - 09.2013
Shift Manager
The Shrimper
02.2011 - 07.2013
Associate of Science - Radiology
Florence-Darlington Technical College
High School Diploma -
Sumter High School
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