Victoria Lewis
Charleston
Summary
Results-driven operations and client relations executive with 8+ years of experience leading multi-site teams, managing high-value clientele, coordinating complex projects, and driving revenue growth. Proven ability to oversee large-scale operations, ensure regulatory compliance, optimize performance, and deliver exceptional service in high-pressure environments. Adept at aligning organizational goals with operational execution in corporate and government-adjacent environments.
Overview
12
12
years of professional experience
Work History
Guest Relations Director
Kenner Group
01.2025 - Current
- Lead operations and guest relations for high-net-worth and executive clientele.
- Manage sales initiatives, contract negotiations, and strategic partnerships.
- Oversee staff performance, scheduling, and compliance with company policies.
- Develop customer retention programs, increasing repeat business and referrals.
- Coordinate special projects and private executive events.
Operations & Development Manager
King Street Hideout
01.2024 - 01.2025
- Directed rebuilding, launch, and operational stabilization.
- Managed vendor contracts, licensing, and compliance.
- Implemented procedures and financial controls.
- Led marketing and opening strategy.
- Established internal reporting systems.
Head Operations Director
Drip Better LLC
01.2022 - 01.2024
- Oversaw multi-location operations and compliance.
- Directed staffing and regulatory adherence.
- Coordinated expansion projects.
- Developed operational dashboards.
- Improved workflow efficiency.
General Manager, Event Coordinator & VIP Relations Lead
Bottle Cap Group
01.2021 - 01.2024
- Led front-of-house and event operations.
- Coordinated corporate and private engagements.
- Supervised and trained teams.
- Implemented quality standards.
- Served as primary executive liaison.
Lead Orthodontic Assistant & Office Supervisor
Charleston Orthodontic Specialists
01.2019 - 01.2021
- Supervised clinical and administrative operations.
- Led outreach initiatives.
- Managed compliance and reporting.
- Oversaw scheduling and billing.
Orthodontic Assistant & Treatment Coordinator
Cox Orthodontics
01.2014 - 01.2017
- Coordinated treatment plans.
- Maintained confidential documentation.
- Supported scheduling systems.
- Trained new staff on clinic protocols and best practices, fostering a knowledgeable team environment.
- Streamlined office processes through the adoption of digital scheduling tools, enhancing operational efficiency in daily activities.
Education
Biology & Environmental Science
Stetson University
Skills
- Operations & Program Management
- Sales Strategy & Revenue Growth
- Project Coordination & Execution
- High-Value Client & VIP Relations
- Risk Management & Compliance
- Process Improvement & Optimization
- Team Leadership & Development
- Contract & Stakeholder Relations
- Performance Metrics & Reporting
- Confidential Information Handling
Timeline
Guest Relations Director
Kenner Group
01.2025 - Current
Operations & Development Manager
King Street Hideout
01.2024 - 01.2025
Head Operations Director
Drip Better LLC
01.2022 - 01.2024
General Manager, Event Coordinator & VIP Relations Lead
Bottle Cap Group
01.2021 - 01.2024
Lead Orthodontic Assistant & Office Supervisor
Charleston Orthodontic Specialists
01.2019 - 01.2021
Orthodontic Assistant & Treatment Coordinator
Cox Orthodontics
01.2014 - 01.2017
Biology & Environmental Science
Stetson University