Victoria Lichtenberger
Hopkins,SC
Summary
Dependable, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Waffle House
11.2024 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
Production/Warehouse Worker
Amazon Warehouse
03.2023 - 06.2023
- Was trained on all positions from unloading trucks/carts and putting items on correct conveyor belt, standing beside one of conveyor belts as moving and grab all items that belonged to that spot, then, sorted all the items to correct carts/truck destination, and then directed amazon delivery drivers where to park and physically escorted them to their carts and assisted loading vehicles.
- Bring all carts back inside and away, all e-learning, and made sure area was clean before clocking out.
Amazon Fulfillment Associate
Amazon Warehouse
01.2023 - 06.2023
- Verified incoming shipments against purchase orders to ensure accuracy
- Utilized scanning devices or manual methods to track inventory movement in the warehouse
Housekeeper
Holiday Inn
01.2021 - 04.2021
- Stocked carts with linens and stripped rooms for the day.
- Made beds, made sure guests had enough towels, vacuumed, wipe everything down with proper chemicals
Service Advisor
Asurion
05.2017 - 07.2018
- Provided excellent customer service to inbound callers.
- Cross trained to provide replacements for customers.
- Would set up service repairs for qualifying customers and products.
- Matched specifications like RAM, ROM, and Processor for proper replacements.
Team Support Specialist
Convergys
12.2015 - 02.2017
- Earned 'Employee of the Month' after only four months.
- Promoted to Team Support Professional after four months. Usually requires a tenure of at least six months.
- Provided excellent customer service to inbound callers.
- Selected to assist New Hires when they began taking calls.
- Seen as a Subject Matter Expert.
Stocker
Walmart
08.2013 - 05.2015
- Assisted customer with in-store purchases.
- Trained New Hires.
- Stocking shelves in a timely manner.
Telemarketer
Family and Children Services
01.2009 - 01.2013
- Outbound cold calling in different states asking for donations.
- Trained New Hires.
- Accurately copying customers information in the computer when a donation was made.
Education
Diploma - High school
Santa Rosa High School
Milton, FL04.2009
Skills
- Cash handling
- Typing
- Outbound Sales
- Microsoft Word
- Front desk
- CRM software
- Cash register
- Microsoft Excel
- Telemarketing
- Customer service
- Residential Cleaning
- Cold calling
- Outbound sales
- Manufacturing
- Order entry
- Table resetting
Certification
Driver's License
Additional Information
More than seven years of call center experience., More than ten years customer service experience., Ability to relate with different people., Can communicate in Sign Language., Apple certified.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server
Waffle House
11.2024 - Current
Production/Warehouse Worker
Amazon Warehouse
03.2023 - 06.2023
Amazon Fulfillment Associate
Amazon Warehouse
01.2023 - 06.2023
Housekeeper
Holiday Inn
01.2021 - 04.2021
Service Advisor
Asurion
05.2017 - 07.2018
Team Support Specialist
Convergys
12.2015 - 02.2017
Stocker
Walmart
08.2013 - 05.2015
Telemarketer
Family and Children Services
01.2009 - 01.2013
Diploma - High school
Santa Rosa High School
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