Victoria Ransom
AIken,sc
Summary
Dynamic Impound/Dispatch Manager at Wayne's Towing with a proven track record in optimizing dispatch operations and enhancing efficiency. Skilled in workflow planning and staff training, I successfully implemented new routing strategies that improved response times. A strong leader, I foster collaboration and prioritize customer communication to drive team performance and satisfaction.
Overview
10
10
years of professional experience
Work History
Impound/Dispatch Manager
Waynes Towing
07.2015 - Current
- Coordinated dispatch operations to optimize response times and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Trained and mentored staff on best practices for dispatch protocols and customer service.
- Analyzed data to identify trends, informing strategic decisions for fleet management.
- Developed training materials to enhance team performance and ensure compliance with regulations.
- Oversaw daily scheduling of tow trucks, balancing workload among drivers effectively.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Education
Aiken High School
Aiken, SCSkills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Staff training and development
- Customer communication
- Daily reports
- Employee performance reviews
- Strong leadership
- Customer service
- Critical thinking
- Prioritizing calls
- Effective communications
Timeline
Impound/Dispatch Manager
Waynes Towing
07.2015 - Current
Aiken High School
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