Victoria S. Keefer
Spartanburg
Summary
Highly motivated, detail-oriented certified pharmacy technician with 9 plus years of working experience in retail and hospital pharmacy settings. Passionate about providing exceptional patient care while being able to multi-task in a fast-paced, rapidly changing environment. Dedicated to improving patient outcomes through effective communication and coordination between clinical team, insurance, pharmacy and patients. Strong problem-solving abilities to provide continuous process improvements.
Overview
13
13
years of professional experience
Work History
Pharmacy Liaison
Shields Health Solutions
05.2022 - Current
- Liaison between patient, provider and pharmacy to successfully manage patients with specialty medication needs
- Manage specialty patient's refills, compliance and adherence obstacles
- Educate prospective patients on pharmacy services as to grow the pharmacy and provide legendary, integrative patient care
- Work closely with the clinical team to meet patient needs quickly when they arise
- Responsible for specialty medication prior authorization and financial assistance within provider's clinic
- Provide detailed documentation in all areas to provide exceptional patient care and for accreditation purposes
Pharmacy Technician
Walmart Pharmacy
10.2021 - 05.2022
- Successfully performs pharmacy technician duties under pharmacist
- Order medications daily
- Handle insurance claims including prior authorizations
- Assist with patient adherence for medications through RX Companion
- Provide excellent customer service by ensuring prescriptions are completed in a timely manner while putting the customer first
Ancillary Pharmacy Services Inventory Specialist
Spartanburg Medical Center Inpatient Pharmacy
10.2018 - 10.2021
- Responsible for maintaining inventory annually valued at over $5 million
- Processed medication orders for providers' offices within Spartanburg Regional Healthcare system, placed daily bulk order for medications through McKessen and placed specialty orders through secondary vendors
- Received and processed medication orders daily to be sent to providers' offices
- Provided accounting functions by handling month-end billing for pharmacy related charges for providers' offices, hospital departments and inpatient pharmacy
- Responsible for receiving control medication orders for the Inpatient Pharmacy
- Assisted in receipt of daily pharmaceuticals through McKesson and secondary vendors for the Inpatient Pharmacy
- Validated medication bar codes for uploading into EPIC system for pharmacy related charges
- Primary contact responsible for the Vaccine for Children DHEC program for the Spartanburg Medical Center Main Campus
- Successfully provided excellent customer service with all contacts at providers' offices and hospital departments
Pharmacy Technician
Spartanburg Regional Healthcare System Employee Pharmacy
07.2015 - 10.2018
- Successfully performed pharmacy technician duties under pharmacist, ordered medications through McKessen daily including controlled drugs and processed pharmacy returns for order credit
- Provided excellent customer service by ensuring prescriptions are completed in a timely manner while putting the patient first
- Handled insurance claims including prior authorizations
Corporate Sales Associate
Lynch Creek Farm
10.2013 - 01.2014
- Responsible for acquiring and maintaining corporate accounts, $500,000 seasonal revenue
- Successfully handled customer contact via email and telephone
- Monitored corporate accounts for order accuracy and fulfillment
- Managed corporate accounts receivable and collections
- Performed general office administrative functions
Key Holder and Sales Associate
Runway Fashion Exchange
03.2012 - 10.2013
- Responsible for opening and closing store as acting manager on duty
- Handled daily banking and merchandise display
- Managed inventory by selecting clothes to purchase from individual customers as well as controlling current inventory
- Performed small office tasks such as filing, data entry and computer maintenance
- Met sales goals while providing excellent customer service
Education
Pharmacy Technician Certificate -
Spartanburg Community College
Spartanburg, SC05.2015
High School Diploma -
Dorman High School
Spartanburg, SC01.2006
Studio Art - concentrating in Graphic Design and Communications
University of South Carolina Upstate
Spartanburg, SC01.2007
Skills
- State Registered Pharmacy Technician
- PTCB National Certified Pharmacy Technician
- Certified to administer immunizations
- Sterile Compounding and Aseptic Technique Certified
- Proficient in QS1 and Pioneer Pharmacy Software
- Proficient in Microsoft Office
- Excellent customer service and public relations skills
- Detail-oriented
- Excellent verbal and written communication skills
- Self-Motivated
- Multi-tasking
- Strong organizational skills
Clinical Rotation
- Pharmacy Technician, Spartanburg Regional Healthcare System Inpatient Pharmacy, Spartanburg, SC, 07/01/15, Filled medication orders in an inpatient environment.
- Pharmacy Technician, Home Choice Partner, Duncan, SC, 06/01/15, Filled medication orders for medical supplies and compounded sterile IVs.
Timeline
Pharmacy Liaison
Shields Health Solutions
05.2022 - Current
Pharmacy Technician
Walmart Pharmacy
10.2021 - 05.2022
Ancillary Pharmacy Services Inventory Specialist
Spartanburg Medical Center Inpatient Pharmacy
10.2018 - 10.2021
Pharmacy Technician
Spartanburg Regional Healthcare System Employee Pharmacy
07.2015 - 10.2018
Corporate Sales Associate
Lynch Creek Farm
10.2013 - 01.2014
Key Holder and Sales Associate
Runway Fashion Exchange
03.2012 - 10.2013
High School Diploma -
Dorman High School
Studio Art - concentrating in Graphic Design and Communications
University of South Carolina Upstate
Pharmacy Technician Certificate -
Spartanburg Community College
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